Customer Relationship Management Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia eTeam Full time

Market CRM Lead

The service requires leading Customer Management and CRM for market(s) in AP region. The objective is to help drive hp's efforts in growing its pool of engaged customer base in the said market(s). This would entail driving base management through contact management, customer analysis, acquisition and retention initiatives. The end goal is to drive customer value, base monetization, and brand consideration.

The service supports the Global Consumer CRM team in HP, responsible for customer strategy, base value, monetization and brand consideration. As part of Digital Direct organization, this will support strategic direct to customer transformation for HP, an innovative US$50bi company that keeps reinventing itself and is #1 in most areas it plays.

Scope

· Accountability for MARKET customer base growth, value, engagement and brand consideration.

· Leadership of customer strategy, programs and promotional cycles in the MARKET.

· Drive MARKET best in class email channel as key driver of direct to customer strategy and value.

· Ongoing management of Communication calendar for the market, with active role in guiding the customer contact strategy.

· Drive MARKET direct marketing best practices and guidelines on customer touch points.

· Drive MARKET customer economics and KPIs.

· Infuse in customer management strategy and insights into MARKET business management, through a consultative approach on customer insights and channel management

· Report and access activity performance at customer and channel levels.

· Develop customer and channel insights to nurture continued optimization.

Service requirements

· Expert CRM support, especially in driving customer value for an eCommerce or digital driven consumer brand through an effective and optimized combination of lifecycle programs and promotional contact strategy.

· End to end management of email channel - planning, development, execution and performance - processes with internal and external parties involved, supervision and development of platform operation. This includes basics (writing and/or reviewing copy, HTML) to advanced designing the development and execution of personalized direct communication programs at scale through email channel and other inbound

  • Customer Relationship Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SmartHire by SEEK Full time

    Our client MIR Maju Enterprise Sdn. Bhd. is seeking a Customer Relationship Specialist to join their teamJoin a dynamic team focused on product development and distribution of professional-grade natural functional products. This role offers a unique opportunity to engage with customers across various channels, driving sales and enhancing customer...

  • Junior Customer Relationship Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FLERZ Management Consultancy Services Full time

    Join our team as a Customer Service Manager (Short-Cycle Business) If you have experience selling services, spare parts, and high-value equipment (compressors, boilers, filters), we'd love to meet you. Grow your career in a dynamic, customer-focused sales environmentJob Title: Junior Customer Service Manager (Short-Cycle Business) at least 3 years...

  • Customer Relationship Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TWO95 International, Inc Full time

    Hiring immediately for a reputed BANK @ KLCANDIDATE MUST POSSES - compulsory licenses - IPPC, FIMM, PCE, CEILLI, TBE, etc.Key Responsibilities: Acquire and manage customer relationships by providing financial planning advice in a sales oriented environment.Manage customer relationships to increase share of wallet under the "Farmer" concept.Provide financial...

  • Relationship Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Premier Relationship Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank (Malaysia) Berhad Full time

    CONSUMER FINANCIAL SERVICES (CFS)The Group Consumer Financial Services division serves almost 3 million customers across Singapore, Malaysia, Indonesia and China. In Malaysia, our customer proposition caters to high net worth, premier and emerging affluent individuals through our premier private, wealth management and affluent banking propositions.In CFS, we...

  • Associate Customer Relationship Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alliance Bank Malaysia Berhad Full time

    Sales and Service ManagementFocus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TATActively identify and pursue sales opportunities by:Expanding and growing new customer base & New Investment Account through referrals from existing PB...

  • Private Relationship Manager

    20 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan BGC Group (Malaysia) Sdn Bhd Full time

    Private Relationship ManagerInternational Bank | Kuala Lumpur, Penang OR SingaporeSalary: Up to RM15,000 + IncentivesJob HighlightsLeading international bankWorld-class benefits & strong brand exposureClear career progression in private bankingJob ResponsibilitiesManage and grow a HNW / Affluent client portfolioAcquire new clients and achieve revenue...

  • Relationship Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    About The RoleWe are looking for a highly motivatedRelationship Managerto join our team at RHB Bank. In this role, you will manage and deepen relationships with large corporate clients, drive loan and balance sheet growth, ensure strong asset quality, and collaborate with internal partners to deliver holistic banking solutions. You will play a key role in...

  • Commercial Banking Relationship Management

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time

    WHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...

  • Relationship Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

    Passionate about building meaningful client relationships and driving business growth? Join with our client an international financial institution as a Relationship Manager (Priority & Business Banking), where you'll play a key role in expanding client base, delivering tailored financial solutions, and achieving outstanding sales performance.What You'll...