area manager johor

2 days ago

Johor Bahru, Johor, Malaysia Hajris F&B Sdn Bhd Full time 48,000 - 72,000 per year

Operational Management

  • Oversee daily operations of all assigned restaurant outlets to ensure smooth and efficient performance.
  • Ensure all outlets follow company SOPs, quality standards, food safety, and hygiene guidelines.
  • Conduct regular visits and audits to monitor cleanliness, service quality, staff discipline, and overall performance.

Sales & Profitability

  • Monitor sales revenue, cost control, waste management, and profitability of each outlet.
  • Analyze performance reports and implement action plans to improve sales and reduce operational costs.
  • Support and execute marketing promotions, upselling activities, and local store marketing efforts.

People Management

  • Lead, train, and mentor Restaurant Managers and staff to maintain high service standards.
  • Identify manpower needs and work with HR on recruitment, training, and staff development.
  • Manage staff scheduling and ensure outlets have sufficient workforce coverage.
  • Handle disciplinary issues, performance reviews, and staff motivation programs.

Customer Experience

  • Ensure all outlets deliver excellent customer service and hospitality.
  • Handle escalated customer complaints professionally and resolve issues promptly.
  • Monitor customer feedback and implement improvements to enhance guest satisfaction.

Operational Improvements

  • Identify operational weaknesses and recommend solutions for continuous improvement.
  • Support new restaurant openings, renovations, equipment installation, and layout planning.
  • Ensure compliance with health & safety regulations, licenses, and statutory requirements.

Job Requirements

  • Diploma/Degree in Hospitality, F&B Management, Business Administration, or related field.
  • Minimum 3–5 years of experience in restaurant or F&B operations, with at least 2 years in a supervisory or multi-outlet management role.
  • Strong leadership and people management skills.
  • Good understanding of restaurant operations, food safety, cost control, and customer service.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Able to analyze sales and operational data to drive performance improvements.
  • Strong organizational skills and ability to manage multiple outlets simultaneously.
  • Willing to travel frequently to assigned outlets.
  • Able to work shifts, weekends, and public holidays when required.
  • Possess a valid driving license and own transport (if needed).
  • High level of integrity, responsibility, and commitment to achieving company objectives.

Job Types: Full-time, Permanent

Pay: RM4, RM6,000.00 per month

Work Location: In person

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