Service Sales Executive

About Company:

Our client is a fully owned subsidiary of a company that has signed on a brand as the first customer for its new insurance service that is part of its proposition to offer tailored packaged financial solutions for the best profitability. The introduction of the insurance service further enhances the range of products and services offered by our client in Malaysia to provide total solutions for the best profitability for Malaysian express bus and truck operators.

Job Description:

The main responsibility of an outdoor Service Sales Executive is to proactively promote and sell parts and services, meeting commercial and financial targets and thereby contributing to the profitable growth.

The role is focusing on untapped potential at rolling fleet customers, i.e. approaching customers when the vehicle is already sold. Typical situations where the Service Salesperson contributes:
- contract not sold together with vehicle or renewal of contracts (Repair & Maintenance, Fleet Management System, driver training etc.)
- Customers with own workshop to whom there is a potential to discuss Parts supply

• Contribute to identify new potential customers
• Contribute to identify total market potential
• Contribute to structure and develop customer base through local segmentation
• Keep up to date with customers and the local market
• Keep up to date with the product and service portfolio
• Keep up to date with competitors product / service portfolios and activities
• There shall be an intention to let a central business intelligence function do most of the prospecting work resulting in a customer lists
• Actively participate in campaigns and customer events, fairs etc.
• Cooperate with internal stakeholders to achieve business objectives
• Analyze customer list and set target for customers
• Plan and prepare customer contacts
• Contact customers through phone calls, mails and meetings
• Ask value driven questions to understand the customers business and budget 
• Identify the customer total needs and evaluate the probability to get a deal and the potential gain
• Record and update relevant customer information
• Follow up customer contact
• Increase the customer base by working actively with contacting prospects
• Build and maintain long term business relations with selected customers at the right level
• Act professional as an ambassador and market the full range of the products and services
• Verify prospects needs, both conscious and non- conscious 
• Translate prospects needs to tailored solutions and work together with relevant functions in order to create the best total offer
• Present, communicate and negotiate with customer regarding suggested offer
• Follow-up quotation
• Follow-up on actual sales vs. targets and act on deviation
• Ensure legal requirements and business rules
• Secure delivery capabilities and early involvement from internal organization and suppliers for delivery
• Communicate agreement internally and externally
• Analyze and share lessons learned from won and lost sales

Job Requirements:

• Adapting in order to work effectively in ambiguous or changing situations and with diverse individuals and groups.
• Effectively transfers information and expresses ideas orally or in written form to individuals or group.
• Dealing with situations and issues proactively persistently, seizing opportunities that arise
• Embracing change and recognizing the need for change, being open to new ideas and methods and championing transformational change within the organization and beyond
• Demonstrates the effort, willingness and ambition to achieve results, meet objectives and responds proactively to avoid disappointing results.

Remuneration:
RM 3,000 - RM 4,500

Consultant in charge:
Jia Ling | |