Digital Data Reviewer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Asia Recruit Full time


Job responsibilities:

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Job requirements:

  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and Traditional Mandarin skills
  • Knowledge and understanding of Taiwan Cultural Context
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus
  • Fresh Degree Holder or Diploma with min 5 years working experience

Job details:

  • Job location: Bangsar South
  • Foreign nationals are welcome to apply, preferably Chinese and Taiwanese professionals with proficiency in Traditional Mandarin skills
  • Employer will bear all the cost for the Employment Pass for eligible foreign nationals.
  • Intake: 1st batch - end of September & 2nd batch - early October
  • 24/7 shift rotation

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to

Consultant in charge of the role:

Christine Lee
Senior Recruitment Consultant


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