Senior Sales Support

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia JEB ASIA PTE LTD Full time 30,000 - 60,000 per year

About the role

This is a full-time Sales Support role based in Kuala Lumpur, Malaysia. As the Senior Sales Support (Furniture), you will be an integral member of the Sales team at JEB ASIA PTE LTD', providing high-quality customer service and administrative support to the sales process. This is an excellent opportunity for an experienced sales professional to contribute to the growth and success of the furniture business.

Job Description:

  1. Assist the Sales team with customer inquiries, order processing, and after-sales support
  2. Managing correspondences between suppliers and sales team
  3. Work with Sales on providing quotations and proposal. Prepare sales quotes, invoices, and other documentation in a timely and accurate manner
  4. Demonstrate and implement cost saving measures
  5. Coordinate with the logistics team to ensure efficient delivery and installation of furniture products.
  6. Liaise with factories and logistic department on meeting deadline
  7. Prepare mock-up samples & colours scheme confirmation for Client
  8. Issue of PO to Respective Factories
  9. Meeting with all related departments to ensure the feasibility of launching new products
  10. Solve technical problems from project team, sales team and overseas projects to ensure on time delivery of projects
  11. Discuss with suppliers about the feasibility of customized products.
  12. Arrange product LAB testing information and technical details
  13. Understand all aspects of installation relating to furniture.
  14. Prepare tender submission and proposal
  15. Prepare budget costing and proposal
  16. Go through tender specifications with sales manager.
  17. Get final approval on costing from sales manager.
  18. Ensure tender is completed and submitted on time.
  19. Prepare PO and 3D drawings for factory to fabricate.
  20. Create presentation materials for customer presentation.
  21. Prepare design concepts for workplace layouts with sketches.
  22. Take an active approach to learn new products from the supplier range.
    1. Assist with ad hoc responsibility as per requested by sales team.
  24. Maintain accurate sales records and provide regular reporting to the Sales Manager
  25. Support the implementation of sales strategies and initiatives
  26. Contribute to the continuous improvement of sales processes and customer experience

Background:

  1. Minimum 3 years of experience in a sales support or customer service role, preferably in the furniture industry
  2. Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
  3. Strong administrative and organizational skills, with attention to detail
  4. Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
  5. Knowledge of furniture products and industry trends would be an advantage
  6. A team player with a positive attitude and a willingness to learn and grow

About us

JEB ASIA PTE LTD' is a leading furniture retailer in Southeast Asia, known for our high-quality products, exceptional customer service, and commitment to sustainability. With a growing presence across the region, we are dedicated to creating beautiful and functional living spaces for our customers. Join our team and be a part of our exciting journey.

Apply now for this exciting opportunity

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