e-commerce assistant manager

4 days ago

Kampong Baharu Balakong, Selangor, Malaysia KUMPULAN VOIR SDN BHD Full time

Responsibilities:

  • Coordination with Third-Party Service Providers (TSP).

  • Act as the main contact point between the company and TSPs handling content creation and store management.

  • Review and verify all product listings, descriptions, images, and campaigns provided by TSP.
  • Ensure TSP deliverables meet brand guidelines, accuracy, and timelines.

  • Monitor TSP performance and follow up on pending tasks.

  • Inventory Awareness & Stock Management.

  • Maintain awareness of brand inventory levels across all warehouses.

  • Coordinate with warehouse team on stock allocation and replenishment for each platform.

  • Prevent overselling by ensuring accurate stock sync and timely updates.

  • Billing & Documentation

  • Extract, compile, and verify monthly invoices/bills from each TSP.

  • Match billing against actual work delivered or platform data.

  • Assist in preparing payment requests and maintaining documentation.

  • Product Listing & Content Support

  • Maintain and update product listings, pricing, and SKU details across platforms.

  • Upload new products, adjust pricing, update images, and ensure accurate attributes.

  • Take product photos when needed for new launches or listing improvements.

  • Fulfilment Coordination

  • Communicate with warehouse and logistics teams to ensure smooth order fulfilment.

  • Follow up on packing, shipping, stock movement, returns, and replenishment.

  • Sales & Performance Tracking

  • Track daily/weekly/monthly sales performance across all e-commerce platforms.

  • Prepare sales reports, identify issues, and highlight opportunities for improvement.

  • Monitor platform campaigns, vouchers, and promotions.

  • Platform Account Management

  • Communicate with Shopee, Lazada, TikTok, and other platform account managers.

  • Follow up on platform support requests, campaigns, and platform tools.
  • Ensure compliance with the platform's latest rules, guidelines, and updates.

Requirements:

  • Possess at least a Bachelor's Degree in Business, Marketing, E-commerce, Supply Chain or a related field.
  • Female & Male applicants aged 25–38 are welcome to apply.
  • Proven experience minimum 3-4 years of experience in e-commerce operations or coordination roles.
  • On-hands experience in working with TSPs or multi-platform management is an added advantage.
  • Able to work independently and also collaborate with multiple department.
  • solution driven and comfortable working in a fast paced environment.
  • Personal Attributes : Responsible, proactive, dependable.
  • organized, detail oriented and strong follow up skills.

Perks & Benefits

  • Central location
  • Casual dress code
  • Medical insurance
  • Personal leave
  • Personal development opportunities
  • Dental insurance
  • Angpow
  • Attire Claim & Staff Purchase

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