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Sales & Customer Support (Export & Gear Facilitator)

2 weeks ago

Shah Alam, Selangor, Malaysia WEG South East Asia Sdn Bhd Full time 40,000 - 80,000 per year

About the role

WEG South East Asia Sdn Bhd is seeking a talented Sales & Customer Support (Export & Gear Facilitator) to join our dynamic team in Shah Alam, Selangor. This full-time role will be responsible for providing excellent customer service and support to our international clients, with a focus on our export business and gear product line.

Job Purpose/ Primary Objectives:

  1. To work collaboratively within a team and contribute to establishing and maintaining a highly competent and professional "Sales & Customer Services" capability within the WSEA Gear Product Sales operation.
  2. To be involved in the quoting, selling and facilitation of order of all WEG Gear products to businesses and industrial establishments (customers).
  3. The team is responsible for delivering excellence in customer service, being the first point of call for all pre-sale and post-order communications for customers serviced by the WEG South East Asia operation (WSEA)

Specific tasks & accountabilities: include the following and any other related duties as assigned.

  1. Handle inbound sales calls and respond to customer enquiry emails. (Both shared and personal mailboxes are facilities expected to be used within WSEA)
  2. Provide basic product assistance and recommendations on the use and application of WEG Gears products, pricing assistance and stock and delivery checks including modifications to standard products to meet customer order needs and requirements.
  3. Prepare basic quotations for customers.
  4. Understand logistical timelines and be able to estimate and communicate these effectively.
  5. Enter customer orders into the system, ensuring that all relevant commercial and technical data on the order(s) are correct and follow-up delivery schedules with the OMT.
  6. Assist the external sales team with building and maintaining customers relationships.
  7. Works with external sales team to keep account activities and literature up to date.
  8. Investigate, report and resolve customer service issues.
  9. Ensure your work practice is in accordance with company policy and OH&S guidelines.
  10. Assists in determining what stock is required for local sales and providing feedback on inventory to the relevant people (Head of Sales, Purchasing Logistics & Inventory Controller)

Appendix) – assist manager with export sales budget

Allocated duties not specifically within this document, but within the capacity, qualifications and experience normally expected from a person occupying a position at this level

What we're looking for

Essential:

  • One to two years related experience and/or training; or equivalent combination of education and experience in industrial mechanical spares / equipment
  • Excellent telephone manner and communication skills (verbal and written).
  • Strong administrative and organizational skills, with proficiency in MS Office applications
  • Be a 'team' player with a "can-do" attitude and a genuine commitment to customer service
  • Ability to follow and enforce processes and procedures
  • Willingness to see problems and issues through to resolution

What we offer

At WEG South East Asia, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive medical and dental insurance coverage
  2. Generous annual leave and sick leave entitlements
  3. Career development opportunities and ongoing training
  4. A collaborative and supportive work environment
  5. Regular team-building activities and social events

About us

WEG South East Asia Sdn Bhd is a leading provider of industrial electric motors, automation solutions, and related products in the Southeast Asian region. As a subsidiary of the global WEG Group, we are dedicated to delivering innovative and reliable solutions to our customers, while fostering a dynamic and inclusive work culture. With a strong focus on sustainability and customer satisfaction, we are committed to driving progress and growth in the industries we serve.

If you are interested in this exciting opportunity, please apply now to join our team.