Engagement Services Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Randstad Sdn Bhd Full time 40,000 - 60,000 per year

The purpose of this role is to serve as the first point of contact for employees, managers and HR community in regard to Human Resources (HR) related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.

As part of the Shared Services HR Engagement team, this role supports customer queries and processes as per the client's organization guidelines.

This role is to proactively address issues and minimize queries through analysis of Performance Indicators and surveys, continuous improvement, knowledge management and customer education.

Your key responsibilities include:

  • Provide rapid, high quality and accurate response/support to all HR related queries.
  • Take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.
  • Guide and act as a consulting partner for HR processes and systems related queries.
  • Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.
  • Gather and monitor Customer Satisfaction (CSAT), feedback and surveys to drive continuous improvement for customer satisfaction.
  • Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.
  • Provide support for transformation and technology initiatives.
  • Meet shift requirements defined by the supporting country.
  • Perform other tasks as assigned by Line Manager.

Requirements:

  • Bachelor's degree in HR/Business Administration or related field
  • At least 1 years of experience in HR Services (or similar service providing organizations)
  • At least 1 years of experience with SAP, WorkDay, Success Factors or other Workforce Systems
  • Proficiency in Mandarin language is required to support stakeholders in China market
  • Experience with ticketing management systems
  • Proficiency in use of Microsoft Office Suites such as Excel
  • Well organized with strong analytical and problem-solving skills.

  • Online Engagement Specialist

    2 days ago

    Subang Jaya, Selangor, Malaysia Brandt Business Services Sdn Bhd Full time 24,000 - 36,000 per year

    Join our team as an Online experience specialist and play a pivotal role in delivering exceptional customer experiences while contributing to our retail success. Your dedication and skills will be instrumental in elevating our brand's reputation and driving sales growth.Responsibilities:Conduct follow-up calls or chats for customers who have expressed...

  • Employee Engagement

    2 days ago

    Petaling Jaya, Selangor, Malaysia BJAK Full time 60,000 - 120,000 per year

    The Employee Engagement & Learning Specialist is responsible for building a positive, high-performance workplace by driving engagement initiatives, strengthening company culture, and supporting capability development across the organisation. You will manage company-wide engagement programs, learning calendars, onboarding culture sessions, and campaigns that...

  • Employee Engagement

    2 days ago

    Petaling Jaya, Selangor, Malaysia Bjak Full time 80,000 - 120,000 per year

    The Employee Engagement & Learning Specialist is responsible for building a positive, high-performance workplace by driving engagement initiatives, strengthening company culture, and supporting capability development across the organisation. You will manage company-wide engagement programs, learning calendars, onboarding culture sessions, and campaigns that...

  • Regional Product Specialist Trainer

    2 days ago

    Petaling Jaya, Selangor, Malaysia BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time 60,000 - 120,000 per year

    About the RoleWe are seeking a passionate and dynamic Regional Product Specialist Trainer to join our Industrial Division team. In this role, you will play a key part in delivering technical training, product expertise, and application support across the Asia Pacific region. You will empower our sales and service teams with the knowledge, tools, and...

  • Service Delivery Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia WISE AI Full time 30,000 - 60,000 per year

    Wise AI is seeking a dedicated Service Delivery Specialist to join our team. Responsible for ensuring that services are seamlessly delivered to clients, the Service Delivery Specialist provides continuity in service and acts as an advocate for the client. In this role, you'll manage project deliverables with agile methodologies, maintain clear communication...

  • Customer Service

    2 days ago

    Petaling Jaya, Selangor, Malaysia Lifework Staffing Services Full time 36,000 - 54,000 per year

    Job Position: Customer Support Executive (Taiwan Market)Job Type: Contract / PermanentJob Responsibilities:Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.As a first point of contact, promote a unified and professional image of...

  • Client Servicing

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia LOCUS-T Sdn Bhd Full time 40,000 - 80,000 per year

    Client Success Specialist – Build Partnerships & Drive Digital GrowthWe are a 25+ year Digital Marketing Business Partner in Malaysia, proudly partnered with Google, Meta, and TikTok. As we continue to grow, we're looking for a passionate Client Success Specialist to nurture client relationships and deliver impactful digital marketing results. This role is...

  • Client Engagement Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia Compass Mind Asia Full time 104,000 - 130,878 per year

    About UsCompass Mind Asia is a leading training consultancy dedicated to empowering organizations with innovative learning. As we continue to grow, we are seeking a dynamic and proactive individual to join our team as a Client Engagement Executive who is passionate about building meaningful connections and delivering top-notch customer...

  • Senior Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia Roche Services & Solutions Operations APAC Full time 120,000 - 180,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Customer Service Advisor

    2 days ago

    Petaling Jaya, Selangor, Malaysia Lifework Staffing Services Full time 36,000 - 54,000 per year

    Job Position: Customer Support Executive (Taiwan Market)Job Type: Contract (1 Year_Job Responsibilities:Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.As a first point of contact, promote a unified and professional image of...