Club Lounge Supervisor

2 days ago

Malaysia IHG Full time 30,000 - 60,000 per year
Description

Your Day To Day

  • Ensures maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.
  • Ensures that IHG Rewards Club Members as well as Ambassadors consistently receive all benefits, Club Intercontinental- and repeat guests and other VIP's receive special recognition and service. 
  • Gets to know the guest personally (memorise and greet by name) and recognize their preferences in food & beverage and their room preferences (King or Twin Bed, Smoking or Non-smoking, special set ups, etc). 
  • Ensures that all guests follow the dress code (no hotel slipper and flip flops) and advise parents about no children policy during Happy Hour Liaises with other departments and necessary outside contractors to ensure excellent service delivery.
  • Works as receptionist at Club Reception and fulfil all necessary tasks as mentioned in checklist (prepare arrivals, check bills of departing guests, room inspection, print and send out daily reports, order stock and maintenance inventory, etc).
  • Follows the daily operation checklists in order to ensure smooth operation and complete your jobs in order to support your team.
  • Own your kitchen – keep on top of supplies and equipment, and minimize waste
  • Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place order.
  • Promotes Inter-Hotel sales and in-house facilities (restaurant outlets, swimming pool, gym, SPA).
  • Ensures that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene, correct uniforms and name badges as outlined in the staff handbook.
  • Has 'In the Know' knowledge of the city to be able to offer suggestions if required.
  • Ad-hoc duties – unexpected moments when we have to pull together to get a task done.
  • May assist with other duties as assigned.
  • Leading and managing club operations in the absence of Club InterContinental Manager/ Assistant Club InterContinental Manager
  • Participate in IHG training programs for self-development, Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
  • Help with washing up and other kitchen duties when needed
  • Give guests a better experience by helping with any queries or advice
  • Take on other ad-hoc duties when the whole team needs to pull together 
  • Attends and participates in training sessions as scheduled

What We Need From You

  • Fluency in English both written and verbal.
  • Friendly and great knowledge about IHG brand and F&B outlet/ foods.
  • Having self-transportation is an advantage.
  • Communication skills are utilized a significant amount of time when interacting with clients and the guests.
  • Basic calculation skills are used frequently.

  • Food &beverage Stocks Supervisor (M/w)

    2 weeks ago

    Malaysia Club Med Full time

    **Food &Beverage Stocks Supervisor (M/W)**: Club Med Resorts Malaysia or overseas **Job ID** R-1846 **Category** Hospitality & Catering **Do you know Club Med?** We have nearly 70 resorts, open summer and winter, in 26 countries. We offer top-of-the-range vacations in the mountains and by the sea. Our customers are looking for happiness and freedom. Why...

  • Engineering Supervisor

    2 days ago

    Malaysia IHG Full time 40,000 - 60,000 per year

    Description Join Our Team as Engineering Supervisor at Holiday Inn Kuala Lumpur Bangsar  About Us  Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala...

  • Assistant Member Relation

    2 days ago

    Malaysia Sunway Group Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - To promptly, accurately, professionally and courteously receives all incoming or outgoing calls in a proper telephone etiquette. - To promptly, accurately, professionally and courteously assess all received calls/ inquiries and directs and/or records and relays messages - To maintain thorough knowledge and...

  • F&B Supervisor

    2 days ago

    Malaysia Boustead Hotel & Resorts Full time 40,000 - 60,000 per year

    Job Descriptions:Supervise daily F&B service in restaurants, lounges, in-room dining, and/or banquet operations.Ensure guests receive outstanding service and resolve any issues promptly and professionally.Monitor floor operations, staff grooming, and compliance with hotel service standards.Assist in staff scheduling, performance management, and on-the-job...

  • Retail Associate

    2 days ago

    Malaysia Como Group Full time 30,000 - 60,000 per year

    Work LocationsKuala LumpurSelangorJohor Job Summary Provide excellent sales support to Club 21 customers at the selling floor and maintain high service standard at all times. Job Responsibilities SalesAchieve individual and boutique sales target on a monthly basisCustomer Service Deliver excellent customer service by following the Club 21 service...

  • Executive Housekeeper

    2 days ago

    Malaysia IHG Full time 30,000 - 60,000 per year

    DescriptionWHAT'S THE JOB?As Executive Housekeeper, you'll keep all aspects of housekeeping, guest rooms, public areas, pool, and laundry running smoothly, and ensure high standards are met to deliver memorable and unique guest experiences.YOUR DAY-TO-DAYPeopleDirect daily activities, plan and assign work ensuring you always have the right number of...

  • English Teacher

    7 days ago

    Malaysia Teach Away Full time

    Contract Length: 2 years Number of Vacancies: 1 Student Level: - All Levels - Licensed Teacher School Requirements: - Education Required: Bachelor - Minimum Teaching Experience: 3 years of teaching experience - Major: Education, English - Required Certificates: - Teaching Credential/LicenseAdditional School Requirements: **Qualifications**: - Can work...

  • Technician

    2 days ago

    Malaysia IHG Full time 40,000 - 60,000 per year

    Description Join Our Team as Technician at Holiday Inn Kuala Lumpur Bangsar  About Us  Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala...

  • Duty Manager

    2 days ago

    Malaysia IHG Full time 60,000 - 120,000 per year

    DescriptionWhat Is The Job?As Duty Manager, you'll manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.  Your Day To DayReports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.Monitors Front Office and...

  • Executive Chef

    2 days ago

    Putrajaya, Wilayah Persekutuan Putrajaya, Malaysia Marriott Hotels Resorts Full time 60,000 - 120,000 per year

    Description JOB SUMMARYAccountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all...