Telesales Executive

1 day ago

Petaling Jaya, Selangor, Malaysia CDC International Sdn Bhd Full time

CDC International Sdn Bhd (CDCi) established in 2014, as part of the Commerce Dot Com Group of Companies, specializes in developing, designing, and operating procurement solutions for organizations across various industries.

One of its flagship solutions, SPEED (Sistem Perolehan Elektronik Dinamik), is a customizable web-based procurement platform tailored to meet each organization's unique needs. Through SPEED, CDCi has transformed the public procurement landscape, connecting over 134,000 companies ready to engage with buyers in a dynamic and efficient marketplace.

KEY RESPONSIBILITIES

  • Contact potential or existing customers using scripts to inform them about the product or service.
  • Maintain a proven track record of meeting sales quotas, preferably over the phone.
  • Proficiently use relevant computer programs (e.g., CRM/LMS software) and accurately update customer information and sales activities in the CRM system.
  • Learn about the products and services (SPEED, Tender2u and other product), able to describe and explain them to prospects, and continuously develop product knowledge while staying updated on industry trends and competition.
  • Possess excellent command and proficiency in spoken and written English and Bahasa Melayu
  • Maintain a cool-tempered attitude and effectively handle rejection.
  • Exhibit outstanding negotiation skills, resolving issues, and addressing complaints.
  • Handle customer inquiries, complaints, and provide appropriate solutions in a professional manner.
  • Maintain records of calls and sales, noting useful information.
  • Collaborate with team members and team lead to optimize sales strategies and improve overall sales performance.
  • Maintain a personal monthly sales achievement of at least 3 times your basic salary.
  • Monthly sales targets will be assigned by Management and must be consistently achieved.
  • Consistent failure to meet sales expectations may result in review and action in accordance with company performance policies.

QUALIFICATIONS

  • Must have at least STPM/Diploma and have strong confidence level to sell and promote the product and services.
  • Proven experience in telesales or a similar sales role.
  • Excellent verbal communication skills with the ability to engage and persuade customers.
  • Strong negotiation and closing skills over Non-Face to Face platforms.
  • Excellent analytical, organizational and problem-solving skills.
  • Fluent in oral English, Bahasa Malaysia.
  • Customer Experience orientated.
  • Attention to details, result-oriented and self-starter.
  • Good Interpersonal skills and a strong team player.
  • Strong organizational and time management skills.
  • Immediate availability is an advantage.

WHY JOIN US

  • Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
  • Rest easy with our group term life coverage, providing you with security and assurance.
  • Stay energized with meal credit that keep you fueled throughout the day.
  • An in-house futsal court, badminton court, plus a gym for post-work workouts.
  • A variety of fun-filled events and gatherings to unwind.
  • Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

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