Executive, Customer Service

2 weeks ago

Petaling Jaya, Selangor, Malaysia CARSOME Full time 3,000 - 6,000 per year

About You

CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.

Your Day-To-Day

  • Perform Outbound Calls based on leads assigned by Team Leads via CARSOME's CRM system & also handle leads via CARSOMEWhatsApp platform
  • Attend customer inquiries by providing accurate information regarding CARSOME's used car business, product & service offerings.
  • Support customers in account registration,test drive appointments and also car booking
  • Proactively persuade customers to reschedule appointments that have been cancelled
  • Proactively inform customers of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.

Your Know How

  • Education- SPM/Diploma/Degree
  • Proven Customer Support/Service/ Telesales
  • Able to work under a fast phase environment Have a positive mindset, sales oriented person
  • Candidate with high integrity in values Prior professional experience in automotive industry preferred but not compulsory.
  • Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus
  • Five days work | 2 days off
  • Office location - The Ascent Kelana Jaya

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