Intern, Ops Excellence

1 day ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia AirAsia Full time $80,000 - $120,000 per year

As an Intern, Ops Excellence (Stays), you'll support the team in enhancing operational efficiency and customer satisfaction within the Hotels & SNAP (Stays) business. You'll be involved in both hands-on operational tasks and process improvement projects, including automation, data management, and performance reporting.

This role suits someone who enjoys solving problems, working with data, and keeping operations running smoothly in a fast-paced travel environment.

Key Responsibilities

  • Handle day-to-day operational tasks, including case follow-ups, guest and supplier coordination, and data updates.
  • Support process improvement and workflow automation using Google Sheets, BigQuery, and Apps Script.
  • Basic understanding of HTML/CSS to design and structure dynamic outputs such as emails, reports, and dashboards.
  • Maintain trackers and dashboards to ensure data accuracy and timely updates.
  • Collaborate with internal teams to resolve issues efficiently.
  • Identify gaps or inefficiencies in processes and suggest practical improvements.

Required Skills

  • Proficiency in Google Workspace (Sheets, Docs, Slides).
  • Strong organization and task management abilities to meet tight deadlines.
  • Good communication skills (written and verbal).
  • Adaptability and willingness to learn in a dynamic environment.
  • Ability to learn quickly and apply scripting/coding knowledge to operational tasks.

Good-to-Have Skills

  • Fair understanding of SQL and BigQuery (querying and filtering data).
  • Experience or interest in Google Apps Script or JavaScript for workflow automation.
  • Familiarity with HTML/CSS.
  • Analytical thinking with attention to detail.

Qualifications

  • Currently pursuing a degree or equivalent qualification.
  • Willing to be based at RedStation (KL Sentral).

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