Operation Coordinator

2 days ago

Greater Kuala Lumpur, Malaysia Miki Travel Asia Full time 25,000 - 35,000 per year

Job Role:

  • This position will provide the operation management, communication and support to ensure the traveler from each Asia countries has the proper operational controls. Delivery confirmation, budget control, make service in place and keep tours profitable. Apart from operation, also cross-function support might required.

Responsibilities:

  • Travel tour operating from Go-Ahead till tour finish.
  • Maintain compliance with regulatory requirements and industry standards.
  • Using in-house system and follow the guideline to make all service order in place.
  • Well budget management and conduct negotiation and communication with relevant parties.
  • Follow up the request and amendment to deliver result across multiple time zones.
  • Invoice issuance including draft invoice & check final costing sheets. To input precise expected cost while issuing invoice. Follow additional invoice/credit note to agent if any.
  • Check supplier's invoice properly to ensure our payment is accurate and without delay.
  • To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact.
  • Facilitate in the coordination of tasks and communication with each corporate parties (Network office, service venders)
  • Follow up tour report / complaint handling for further investigation and compensation requirement.
  • To record all the cases into Quality Control Log book for statistics and review.
  • Collaborate closely with cross-functional department across quotation team, and other sales office operation team.
  • Implement effective solutions and suggestions to clients for pending matter and unexpected situation.

Requirements:

  • Proven 1-3 years' experience in operations management, preferably in a similar industry or environment.
  • Proficiency in English and Mandarin. Chinese reading is essential.
  • Exceptional communication skills, both verbal and written.
  • Attention to detail, adapt changes and have passion for continuous process improvement.
  • Positive can-do attitude and willingness to support on any request as needed
  • High sense of efficiency and accuracy.

Preferred Qualifications:

  • Diploma or bachelor's degree or its equivalent
  • Positive attitude and growth mindset, demonstrated through desire to learn and adapt.
  • Ability to comprehend systematic logical flows
  • Experience collaborating with colleagues in a team-based environment.
  • Experience in Travel & Hospitality industry.

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