Customer Services Sr Executive/Asst Manager

2 days ago

Subang Jaya, Selangor, Malaysia AG STAFFING Full time 60,000 - 100,000 per year

Jobscope & Responsibilities

  • Assisting and work together with the manager to work towards achieving company's objective & KPI
  • Lead and supervise the customer service team in daily shipment handling while ensuring efficiency
  • Handle escalations and provide timely solutions for service issues.
  • Monitor and enforce SOP compliance, accuracy, and on-time delivery while ensuring compliance of statutory requirements.
  • Train, guide, and motivate the team to achieve service excellence.
  • Oversee operational cost while building and leading a cost-efficient customer service and operations team
  • Track KPIs and prepare service performance reports for management.
  • Collaborate with internal & external stakeholders (management, customers, sales team, vendors and service partners) to enhance customer experience.

What we're looking for

  • Language Requirement : Bahasa Malaysia, English & Mandarin speaking is a MUST due to role task.
  • Degree or Diploma in Business Administration or related discipline.
  • At least 2 years of experience in Customer Service in Freight Forwarding industry.
  • Proven experience in leading and motivating a young, dynamic team
  • A natural leader who inspires teamwork, motivates others, and support the growth of individual team members.
  • Background in logistics or freight forwarding is essential.
  • Strong knowledge of air and ocean freight procedures, regulatory compliance and documentation.
  • Excellent interpersonal abilities with strong verbal and written communication skills.
  • Flexible and committed — willing to be on call during weekends if freight operations across regions need your support.
  • Strong analytical and problem-solving capabilities, with sound judgment in fast-paced and complex situations.
  • Proficient in industry-standard systems and digital tools that enhance freight forwarding and customer service operations.

What we offer

  • Competitive salary and performance-based bonuses
  • Medical & hospitalization insurance coverage
  • Clear pathways for career advancement and professional development
  • A collaborative and supportive workplace that values teamwork
  • Sense of Personal fulfillment that directly contributes to customer success and company growth.

Job Type: Permanent

Pay: RM5, RM6,500.00 per month

Work Location: In person

  • Sr. Production Execution Pilot

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia AIR LIQUIDE BUSINESS SERVICES SDN BHD Full time 90,000 - 120,000 per year

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

  • Sr. Production Execution Pilot

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Air Liquide Full time 100,000 - 120,000 per year

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia System Consultancy Services Sdn Bhd Full time 30,000 - 40,000 per year

    Job ResponsibilityJob briefWe are looking for a highly drivenE-Commerce Customer Service Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyerâs...

  • Senior Midstream Services Project Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Schlumberger Business Support HUB Sdn Bhd Full time 80,000 - 120,000 per year

    Senior Midstream Services Project ManagerPetaling Jaya - Malaysia Senior Midstream Services Project ManagerJob SummarySr. Project Manager will manage FPSO top side capital investment projects for global clients to deliver the projects on time, within budget, and meeting applicable project specifications and regulations.Roles and ResponsibilitySr. Project...

  • Service Executive

    2 days ago

    Subang Jaya, Selangor, Malaysia VODEX TECHNICAL SERVICES SDN BHD Full time 24,000 - 48,000 per year

    Job Responsibilities· Schedule technicians or contractors for service, repairs, preventive maintenance.· Track the status of each service call till resolution.· Receive, record, and triage incoming service requests from clients (call, email).· Conduct or assist in inspections / site visits when required.· Maintain and manage service contracts: renewals,...

  • Customer Service Assistant Manager

    2 days ago

    Subang Jaya, Selangor, Malaysia BIEC Consultant Full time 42,000 - 84,000 per year

    Assist and collaborate with the Manager to achieve the company's objectives and KPIs.Lead and supervise the Customer Service team in daily shipment operations, ensuring efficiency and accuracy.Manage escalations effectively by providing timely and practical service solutions.Monitor and enforce compliance with Standard Operating Procedures (SOPs) and...

  • Customer Service

    2 days ago

    Petaling Jaya, Selangor, Malaysia Lifework Staffing Services Full time 36,000 - 54,000 per year

    Job Position: Customer Support Executive (Taiwan Market)Job Type: Contract / PermanentJob Responsibilities:Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.As a first point of contact, promote a unified and professional image of...

  • Senior Midstream Services Project Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia SLB Full time 150,000 - 250,000 per year

    Job SummarySr. Project Manager will manage FPSO top side capital investment projects for global clients to deliver the projects on time, within budget, and meeting applicable project specifications and regulations.Roles and ResponsibilityDutiesSr. Project Manager will be responsible for leading and managing projects that produce agreed deliverables within...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia OTM Resourcing Services Full time 20,000 - 40,000 per year

    JOB SCOPE:Attending to inbound cals, live chats and emailsRespond to customers' general queries, complaints/feedbacks in a timely and accurate way.Assist and resolve customers' inquiries with their mobile subscriptions, mobile plans, contract, mobile devices and monthly payments issuesManage customer complaints and feedback accordingly.JOB...

  • Customer Service Advisor

    2 days ago

    Petaling Jaya, Selangor, Malaysia Lifework Staffing Services Full time 36,000 - 54,000 per year

    Job Position: Customer Support Executive (Taiwan Market)Job Type: Contract (1 Year_Job Responsibilities:Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.As a first point of contact, promote a unified and professional image of...