Logistic Operation

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time 30,000 - 60,000 per year


Qualifications

Qualifications:

  • Bachelor's Degree or higher
  • 2+ years' working experience in the finance field, including finance analysis, credit control, account receivable, account payable, finance BP and so on
  • Profiiciency in English at CEDR B1.B2 equivalent or higher level (strong reading and writing skills (business level) and effective listening and speaking abilities for basic daily communication)
  • The ideal candidate demonstrates a strong sense of responsibility, self-motivation, and a willingness to take on challenges. They should also possess excellent communication skills, the ability to work well under pressure, and a commitment to both personal and company development and stability.
  • In addition to English proficiency, BPO personnel who can also communicate in Mandarin

Technical Skills:

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office


Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of the Role:

* Timely and accurately finish monthly or weekly vendor bills' reconciliation, disputes identification, disputes raising, disputes resolving and payment on vendor's side
* Timely and accurately record reconciliation, disputes and payment process data into the trackers to make sure it is
* Summarize the blockers that happened during the conciliation process and report to solution roles
* Billing and settlement system configuration
* Accurately and timely configure the reconciliation rules and rate card following the configuration plan which is drafted by solution roles and following the standard process, no human error happens
* Settlement operation data summary
* Summarize the settlement operation date including surcharge and adjustment and share it with cross-function teams
* Billing and settlement system building support
* Validate the new product features following the SOP which is provided by settlement solution
* Summarize the validation result and report it to settlement solutions roles
* Summarize the system issues and defects and report to settlement solutions roles
* Sellers' shipping fee query handling
* Understand sellers' shipping fee queries accurately and give seller feedback in a timely manner (within 2 working days)


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