Manager, Growth Strategy

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Job Brief:

We are seeking a highly analytical and strategic Growth Strategy Manager to join our Growth Strategy & Performance team. You will spearhead growth initiatives by identifying high-impact opportunities and driving cross-functional initiatives that fuel user acquisition, engagement, retention, and monetization. You will partner with product, marketing, data, and business teams to deliver sustainable growth in a competitive and dynamic super app environment.

You will lead a small team and play a key role in their growth and success. An individual with a continuously improving mindset is able to evolve, experiment, and refine strategies to stay ahead in a fast-changing environment.

Job Responsibilities:

Growth Strategy & Planning

• Translate data insights into actionable growth strategies that align with company objectives, market trends, and user needs.
• Identify new growth opportunities and user segments to increase customer lifetime value (CLV).
• Lead the design, prioritization, and execution of key growth initiatives
• Support quarterly and monthly growth planning with clear KPIs and execution roadmaps.

Data-Driven Growth Analysis

• Work closely with the analytics team to uncover user behaviour, conversion gaps, and growth drivers.
• Maintain a strong understanding of growth indicators and user performance trends to guide decision-making.
• Build business cases and financial models to assess and prioritize growth opportunities

Cross-Functional Leadership

• Act as a strategic partner to management team and business units on growth priorities.
• Co-lead cross-functional taskforces on priority initiatives (e.g., segment growth, product funnel optimisation, traffic optimization).
• Align teams on shared goals, timelines, resources, and success measures, ensuring clarity in ownership, execution, and measurement.

Job Requirements:

• Bachelor's degree in Business, Economics, Marketing, Data Analytics, or related field; MBA is a plus.
• At least 3-4 years of experience in strategy development / user growth or related roles, in tech company or startup environment.
• Strong problem-solving and critical thinking skills, with the ability to turn insights into actionable strategies.
• Solid analytical background; comfortable working with data, dashboards, and financial models.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams.
• Entrepreneurial mindset with a balance of strategic thinking and hands-on execution.

Our Perks and Benefits:

• Flexi clock-in hours.
• Monthly eWallet allowance.
• Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine ("TCM") and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch 'n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing:

Note: Only shortlisted candidates will be contacted.