Service Manager
1 day ago
We're Hiring: Service Manager
We are looking for an experienced and dedicated Service Manager for a leading global automotive brand to lead the aftersales service team in delivering exceptional service and customer experiences. The ideal candidate will have a strong background in service management, with proven leadership skills and a passion for customer satisfaction.
Location:
Kuala Lumpur, Malaysia
Work Mode:
Work From Office
Role:
Service Manager
What You'll Do
Oversee daily operations of the service department to ensure efficiency and quality.
Develop and implement strategies to improve service delivery and customer satisfaction.
Manage and mentor a team of service professionals, fostering a positive work environment.
Analyze performance metrics to identify areas for improvement and drive operational excellence.
Act as the primary point of contact for escalated customer issues, ensuring timely resolution.
Prepare reports on service performance, providing insights to senior management.
What We're Looking For
Minimum 5 years of experience in service management or related field.
Strong leadership skills with the ability to motivate and develop a team.
Excellent problem-solving abilities and attention to detail.
Exceptional communication skills, both verbal and written.
Proficient in using service management software and tools.
A customer-centric mindset with a passion for improving the client experience.
Ready to lead our service team? Apply now and let's achieve excellence together
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