Sales Admin Executive
2 days ago
Job Description: -
- Maintain the cleanliness and tidiness of the Office to uphold brand standards and ensure a welcoming environment.
- Coordinate with service partners to schedule client appointments, optimize time slots, and manage timely parts ordering and picking.
- Monitor and organize stock inventory, ensuring accuracy, and availability.
- Engage with walk-in customers and onsite engineers to address inquiries and complaints, provide prompt solutions, and ensure a seamless and satisfying service experience.
- Oversee daily field service operations by managing resources and ensuring timely, high-quality service delivery that aligns with agreed capacity and operational requirements.
- Identify and implement process improvements, while also delivering training programs to keep technicians aligned with industry trends and best practices.
- Ensure all field service activities comply with company policies, industry standards, and regulatory requirements.
- Developing and sustaining solid relationship with service providers and dealers to bring the best customer experiences.
- Manage all escalations from sales and service team, dealers and clients.
- Work half-day on Saturdays as part of the regular schedule.
Job Requirements: -
- Proven experience in operations, customer service, or inventory coordination
- Proficient in Microsoft Excel, including functions for scheduling, inventory tracking, and basic data analysis
- Excellent communication skills in English and Bahasa Malaysia; Mandarin is a plus
- Strong organizational and multitasking skills
- Ability to work independently and collaboratively with internal and external stakeholders
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