Assistant Cafe Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Runningman Instant Delivery Sdn Bhd Full time

Key Responsibilities:

Daily Café Operations

  • Oversee day-to-day café operations to ensure smooth workflow, high-quality service, and excellent customer satisfaction.
  • Ensure all café areas (front and back) are maintained in accordance with hygiene and safety standards.

Customer Experience & Service Quality

  • Maintain a warm and professional environment
  • Handle customer inquiries, feedback, and complaints promptly to ensure satisfaction and service recovery.
  • Ensure product presentation, taste, and service standards consistently meet company expectations.

Inventory & Cost Management

  • Monitor inventory levels, track usage, and coordinate with suppliers for timely ordering and replenishment.
  • Conduct regular stock checks and maintain accurate documentation to minimize wastage and discrepancies.

Team Supervision & Training

  • Lead, train, and motivate café team members to uphold strong teamwork, professionalism, and service standards.
  • Plan staff scheduling to ensure sufficient manpower coverage for daily operations and peak hours.

Reporting & Continuous Improvement

  • Prepare and submit reports on sales, inventory, and operations performance.
  • Collaborate with management to review processes, identify areas for improvement, and implement operational enhancements.
  • Undertake any other ad-hoc duties assigned by management to support café operations and business growth.

Job Requirement:

  • Minimum 1-2 years of experience in café, restaurant, or hospitality operations.
  • Proven experience in team supervision, customer service, and outlet operations.
  • Strong leadership skills with the ability to supervise, motivate, and train team members.
  • Passionate about F&B, service quality, and continuous improvement.

Job Type: Full-time

Pay: RM2, RM4,000.00 per month

Benefits:

  • Meal provided
  • Opportunities for promotion
  • Professional development

Experience:

  • Restaurant management: 1 year (Required)

Work Location: In person

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