IT Helpdesk Support

Technical Helpdesk (Vehicle Repair Service Diagnosis)About the Role:Technical Helpdesk role is to provide an advice and guidance to dealer technician for auto repair service diagnosis including follow-up and progressive update of each case, case escalation to appropriate level until assigned job complete and closure within agreed timeframe via email with...

Work Responsibilities:Bilingual (English & Mandarin) speaker; responsible for providing verbal and writtentranslation and interpretation from Mandarin to English or vice versa.Handle Service Requests in both languages (English and Mandarin); respond to customer queries via operations medium (email, phone, portal, chat, etc).To monitor the data centre and act...

RM2500 for basicAllowances : transport allowance, language allowance, shift allowance, and incentive= Total RM3000-RM3500You are: (personality/competencies, etc.)§ Able to work shift till 10 pm, including weekends & public holidays.§ Results oriented with the ability to set, meet, and exceed targets; possess sense of urgency & persistency until goals are...

RM2500 for basicAllowances : transport allowance, language allowance, shift allowance, and incentive= Total RM3000-RM3500You are: (personality/competencies, etc.)§ Able to work shift till 10 pm, including weekends & public holidays.§ Results oriented with the ability to set, meet, and exceed targets; possess sense of urgency & persistency until goals are...

Responsibilities:Provide technical support on products and services to usersDiagnose, troubleshoot and resolve hardware and software issues via phone, email, or chatTo respond in a professional and timely manner to any user query/complaint and to facilitate its prompt resolutionManage, keep track, and follow up on helpdesk tickets in a timely mannerEscalate...

ABOUT US:-At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with...

As a Solution Support Agent, you will be the first point of contact for customers, handling enquiries and basic troubleshooting related to messaging, cloud, and cybersecurity services. You will communicate with customers via phone, email, and chat, ensuring all cases are logged and followed up effectively. Working as part of a team, you will help maintain...

Key ResponsibilitiesServe as the first line of technical support for incoming requests.Experience in supporting issues from IT applications and Infrastructures roles.Proactive monitoring system and application service alerts before changing to errors state.Abilities to diagnose and identify common IT issues from system and application errors logs.Provide...

Key Responsibilities:Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.Provide accurate information regarding hotel services, reservations, facilities, and promotions.Handle guest feedback, special requests, and complaints with empathy and efficiency.Maintain detailed and accurate records of guest...

Responsibilities:Incident Management:Receive and log incoming support requests via phone, email, or ticketing system.Prioritize and categorize incidents based on severity and impact.Troubleshoot common IT issues, such as password resets, software installation, and hardware malfunctions.Escalate complex issues to higher-level support teams when necessary.User...