Customer Relation Management

15 hours ago


Pandan Jaya Selangor, Malaysia Senheng Electric (KL) Sdn Bhd Full time

Job Description:

  • Assist in managing customer loyalty program.
  • Responsible for retaining and growing the existing membership base.
  • Assist in analyzing customer buying behavior
  • Take initiative to identify and evaluate consumer/markets trends and analyze consumer behavior as well as current CRM activities through all possible sources of data and recommend business opportunities.
  • Assist in the customer database and profile management, ensuring data completeness, consistency, customer relationships and merges according to data standards conventions.
  • Prepare and monitor ad-hoc, weekly and monthly department reports demonstrating the effectiveness of marketing programs, promotion activities on monthly bases and at the end of each event. Propose recommendations for improvement to top management.
  • Responsible for member's day preparation which includes rewarding workflow and analysis report.
  • To manage the different broadcast channel and result measurement
  • Prepare and plan CRM Calendar/project schedule to keep track progress and ensure completion within the deadline.
  • Develop standard operating policies for customer relations department to ensure all outlets follow within the parameters.

Job Requirements:

  • Bachelor's Degree in Business Studies/ Administration/ Management, Marketing, Statistics or equivalent.
  • Minimum 1-year experience in CRM in the retail industry.
  • Competent in using MS Office ( Word, Excel, Acess, Powerpoint) and numerical analysis skills would be added advantage
  • Excellent attention to detail and meticulous
  • Ability to multitasking
  • Versatility to build rapport with people at all level
  • Able to meet the tight deadline

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