Customer Relations Executive

Key ResponsibilitiesServe as the main point of contact for customers, responding promptly to inquiries and requests.Manage and resolve customer complaints in a professional and efficient manner.Maintain accurate and up-to-date records of customer interactions, feedback, and transactions.Build and maintain strong, long-term relationships with customers to...

**Relationship Building**: Develop strong, lasting relationships with customers by understanding and addressing their needs. - **Issue Resolution**: Resolve customer complaints efficiently, ensuring a positive experience. - **Feedback Collection**: Gather and relay customer feedback to improve products, services, and processes. - **Product Knowledge**: Stay...

MARKETING RESPONSIBILITIESa. Content CreationAssist in planning and developing content calendars for multiple social media.Create engaging content including graphics, short-form videos, and captions.Ensure content aligns with brand tone and campaign objectives.Stay updated on current trends and competitor activity to suggest fresh ideas.Coordinate with...

The Project Specialist – Customer Service Compliance & Policy is responsible for developing, implementing, and overseeing new policies, processes, and systems in alignment with the implementation of e-Invoicing initiative by IRB. This role will collaborate and partner with the Finance Control to ensures that the customer service operations adhere to...

Job Description:Assist in managing customer loyalty program.Responsible for retaining and growing the existing membership base.Assist in analyzing customer buying behaviorTake initiative to identify and evaluate consumer/markets trends and analyze consumer behavior as well as current CRM activities through all possible sources of data and recommend business...

The Assistant Manager, Logistics, Warehouse, Customs & Compliance is responsible for overseeing all inbound and outbound logistics operations managed by the appointed 3PL vendor, while ensuring full compliance with relevant customs regulations, company policies, and global trade requirements. This role serves as the primary point of accountability for...

Integrated Communications & StrategyStrategy & Alignment: Collaborate closely with internal teams to ensure seamless functionality and coordination of all PR, marketing, advertising, and promotional activities.Plan Development: Develop and implement integrated PR and communication plans that directly support our core organizational objectives.Content Mastery...

About the role We are seeking a dedicated Employee & Industrial Relations Executive to join our team at Senheng Electric (KL) Sdn Bhd. This full-time role is based in Pandan Jaya, Selangor and will play a key part in maintaining positive employee and industrial relations within our organization.What you'll be doingWork independently by providing advice on...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Communication Skills Call Centre skills - **Salary: Basic: RM 2800 + KPI: RM 500** **Age Requirements: Below 35 years** **Education...

**Position : Community Outreach Specialist** **Location **: **Kompleks PKNS, Kuala Selangor, Jalan Perusahaan Satu, Taman IKS, 45000 Kuala Selangor,** **Selangor** **Working Days**: 5 days per week ( Monday - Friday / 8.30 am - 4.30 pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until complete. 3. To educate and explain...