operation counter clerk
2 days ago
Job Description
A. Customer Service & Front Counter Operations
-Attend to all walk-in customers, drivers, and transporters at the counter.
-Provide clear information regarding depot procedures, charges, and requirements.
-Manage and resolve customer inquiries in a professional manner.
-Handle telephone calls related to container readiness, appointment slots, and general depot matters.
B. Documentation & Data Entry
-Process gate-in and gate-out documentation for containers.
-Verify supporting documents such as DO, CN, work order, or haulage instruction.
-Prepare and issue receipts, job sheets, and other depot forms.
-Update system records accurately (e.g., container movement, storage days, repair status).
C. Coordination
-Coordinate with yard supervisors, mechanics, and operation teams for container availability and movement.
-Liaise with transporters regarding appointment times, container collection, and loading/unloading progress.
-Notify customers of any issues such as container damage, pending repair approvals, or additional charges.
Own a valid driving license & transport
Minimum SPM
Able to use computer
Can work overtime when needed
Can work in Sungai Lokan
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