Customer Service Executive

14 hours ago

Tun Razak Exchange, Malaysia Public Gold Marketing Sdn Bhd Full time

Job Description:

  • Respond to customer inquiries and provide accurate, timely information through various communication channels (phone, email, chat, etc.).
  • Resolve customer complaints, issues, and concerns in a professional and efficient manner.
  • Follow up with customers to ensure satisfaction and to address any outstanding issues.
  • Coordinate with other departments to resolve customer concerns, escalating complex issues when necessary.
  • Track customer feedback and trends to inform improvements in service or product offerings.
  • Assist branch sales revenue, cost efficiency, administrative efficiency to achieve branch target.
  • Manage day to day operations; collaborate with internal teams such as operations, marketing, finance, and logistics to ensure seamless execution of business strategies. Coordinate efforts to meet customer demands and optimize operational efficiency.
  • Maintain order management portals, online sales campaign, promotion, and pricing to ensure all order payments are up to date.
  • Monitor and manage branch stock to ensure stock level are compliance to SOP set.
  • Attend to all company events to promote company products and thru social media marketing i.e.: Facebook live; work closely with the marketing team to develop and execute marketing campaigns to promote the brand and increase brand awareness. Provide input on marketing collateral, advertising initiatives, and digital marketing strategies.
  • Other tasks or job assignments include but not limited to day-to-day administration, coordination, and service support assigned by superior based on business need.

Job Requirements:

  • Possess at least a Bachelor Degree in Business Admin, Management or other related field.
  • Possess good communication skill in English & Malays.
  • Proficient with Chinese will be an added advantange
  • Self-motivated; exhibits strong self-management and sense of urgency.
  • Good presentation and public speaking skills
  • Other tasks or job assignments include but not limited to day-to-day administration, coordination, and service support assigned by superior based on business need.
  • Interns/ Fresh Graduates are encourage to apply.

Job Types: Permanent, Internship, Fresh graduate

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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