Admission Executive

The Asia Pacific Schools, in partnership with The International Schools Partnership (ISP), equips students for local and global success by delivering Amazing Learning and offers both the international and Malaysian National curricula in the Klang Valley, Malaysia.

The Asia Pacific Schools promotes equality and is an equal opportunity employer that prohibits discrimination and harassment of any kind.  We are committed to diversity and inclusion, as well as providing employees with a work environment that is free of discrimination and harassment.

Key benefits:

• A culture of engagement and trust, where staff contributions are recognized and valued.
• A passionate and motivated team of professionals who put children at the heard of decision-making.
• An embedded whole campus commitment to professional development and a commitment to serving others.
• A peer network of like-minded teaching colleagues and support from operations' staff.
• Access to expertise, best practice sharing and learning opportunities across countries and cultures.
• A commitment to employee well-being.

We also offer:

• Competitive salary
• Pension fund contribution to an Employee Provident Fund (EPF)
• Fee discount for children of employees
• Outpatient and inpatient medical benefits
• Paid leaves: medical, hospitalization, annual leaves, maternity, compassionate, exam/study, etc.
• Training opportunities

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ISP Malaysia – Asia Pacific Schools

We are seeking to hire Admissions Executive to commence employment in October 2025.

Purpose of Role

To provide Amazing Learning opportunities so that students continually get better through the delivery of high-quality teaching and the creation of effective resources.

ISP Principles

Begin with our children and students.Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect.We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively.We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously.Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities:

• Drive the increase in the number of students in school to meet and exceed agreed recruitment targets;
• Ensure admissions, enrolment and retention processes are professionally and systemically adhered to with accurate documentation.
• Reporting Line Manager: Marketing and Admissions Manager

Key Responsibility 1: Drive the increase in the number of students in school to meet and exceed agreed recruitment targets

• To promptly attend to all enquiries by prospective parents about the School, its' facilities and programmes, including conducting the necessary follow-ups;
• Attend to all admissions enquiries and be responsible for all aspects of the admissions policies and processes, including conducting admissions tests and preparation of offer letters;
• Execute the admissions strategy and key initiatives related to student enrolment;
• Work closely with the Academic and Administration teams to organise, market and support school events whilst also providing input to collaterals and publications;
• Support and attend exhibitions and roadshows when necessary, online or otherwise;
• Recruitment event planning and coordination with all stakeholders, suppliers, contractors etc.;
• Maintain relationship with local agencies and feeder schools to promote ties with the local community.

Key Responsibility 2: Ensure admissions, enrolment and retention processes are professionally and systemically adhered to with accurate documentation

• Follow the ISP admissions process and procedure;
• Provide customer-focused admissions and student recruitment processes to make enrolment as easy as possible and offer problem-solving solutions when necessary;
• Update student database regularly and track student enquiries, registration, offer and new enrolment figures systemically;
• Manage student visa applications and renewals and all related matters promptly and efficiently;
• Work closely with the Finance, IT, Academics and Administration teams to support currently enrolled students and ensure retention is maximised;
• Provide input into admissions and retention reports so the school can report on admissions and retention processes accurately.

(Please note that this Job Description sets out the main duties associated with the stated purpose of the post. It is assumed that other duties of a similar level/nature undertaken within the section are not excluded because they are not itemised. The duties of this post could vary from time to time as a result of new legislation; changes in technology or policy and in that case appropriate training may be given to enable the post holder to undertake this new/varied work.)

Requirements:

• Bachelor's degree in Business, Communications, or equivalent;
• At least three year experience in a sales or customer service position;
• Prior experience in the Education industry is an advantage;
• Must be agile and a multi-tasker; able to efficiently and effectively manage a multitude of tasks;
• Able to organise and work on a variety of tasks systematically with strong time management skills;
• Exceptional speaker and independent worker who works well in a team;
• Knowledge in Customer Relationship Management (CRM) software is a plus;
• Extensive knowledge with the Microsoft suite of programmes;
• Excellent command of the English language and Bahasa Malaysia, both written and oral;
• Able to speak in Mandarin, Korean and/or Japanese is an advantage.

Person specification

• Patient, responsible, and passionate about admissions, enrolment and retention processes
• A team player and flexible to meet the needs of the department
• Must be responsible for promoting and safeguarding the welfare of children and young people they are responsible for or come into contact with

ISP Core Competencies

You consistently demonstrate and role-model the ISP Core Competencies in all that you do.

Cognitive

·       Curious and agile

• Learns by questioning, exploring and investigating.
• Self-motivated; develops goals, monitors progress and adapts plans as necessary.
• Comfortable with uncertainty and ambiguity; stays engaged and curious and effectively balances patience and action.
• Open-minded; willing to try and test ideas.
• Challenges traditional methods and ways of thinking and encourages new perspectives.

·       Creative problem-solver

• Tackles challenges in an organised and systematic way and finds solutions.
• Resourceful and imaginative; sees problems as opportunities to explore alternatives and possibilities.
• Uses logic to break complex problems down into manageable components.
• Interprets and evaluates data and evidence to classify information and recognise patterns and relationships.
• Leverages data and information as critical components in decision-making.

Interpersonal

·       Empathetic and emotionally intelligent

• Excels at teamwork and building positive relationships.
• Motivates and encourages others by sharing positive feedback and recognising and celebrating their contributions.
• Understands and respects others' views, beliefs and feelings, building trust and rapport.
• Self-reflects to understand how their actions and behaviour affect others.
• Manages and self-regulates their emotions.

·       Collaborative and communicative

• Communicates openly, honestly and professionally.
• Actively listens and encourages contributions; values others' inputs and ideas.
• Adapts their style, tone and approach according to others' needs.
• Shares relevant knowledge, ideas and information with others.
• Handles conflict and disagreements constructively, facilitating dialogue, understanding and resolution.

Self-Leadership

·       Amazing Learner

• Manages their own personal development, focusing on continuous learning and getting better.
• Humble, self-aware and open about their own areas for growth.
• Seeks out, welcomes and acts on feedback.
• Understands the internal and external factors affecting their learning and takes ownership for mitigating these.
• An agile learner who makes connections between experiences and is able to unlearn when new solutions are required.

·       Resilient

• Practices self-care and encourages others to do the same.
• Organises themselves and their time and resources well to effectively manage challenges and stressors.
• Understands their own emotions and triggers and follows healthy habits to help manage stress.
• Uses inner strength when times are challenging or when working outside of their comfort zone.
• Recovers positively from setbacks, using them as an opportunity to learn and grow.

Digital

·       Technologically literate

• Uses technology in an ethical way, following cybersecurity and data protection best practice.
• Communicates clearly and respectfully across digital and virtual channels.
• Possesses strong functional skills, using technology effectively to support them in their role.
• Understands different digital tools and systems, selecting and using the appropriate solution for specific purposes.
• Keeps up with change, adapting to and embracing new technologies.

Global

·       Values driven

• Role models the ISP Principles.
• Understands their responsibilities and the impact and influence they have.
• Demonstrates a multi-cultural mindset and respects the different values, behaviours, attitudes, and practices across cultures.
• Prioritises well-being, inclusion and belonging and is caring, considerate and supportive of others.
• Considers the environmental and social impact of their actions and finds ways to minimise these.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.