ASSISTANT MANAGER, ENROLMENT AND ADMISSIONS

Job SummaryThe Assistant Manager, Enrolment & Admissions is responsible for managing and coordinating all activities related to student recruitment and admissions at ELS Language Centres. This role includes supervising Sales Coordinators, overseeing lead follow-up, holding regular sales meetings, coordinating sales efforts with educational agents, and optimising the use of the CRM system (HubSpot) for effective enrolment management. The Assistant Manager's primary objective is to achieve the enrolment targets set and ensuring high-quality service throughout the admissions process.Essential job duties & responsibilities-Enrolment Management:oAssist in the development and execution of student recruitment strategies to achieve enrolment targets.oOversee the enrolment process from inquiry to enrolment, ensuring timely follow-up on leads and providing guidance to prospective students regarding available programmes and admissions requirements.-Admissions Oversight:oEnsure all admission criteria and processes are clearly communicated, and that prospective students understand their eligibility.oReview and verify student applications and documentation to confirm compliance with admission standards.-Supervision of Sales Coordinators:oLead and supervise a team of Sales Coordinators to ensure effective follow-up on all student leads and inquiries.oMonitor daily activities of the Sales Coordinators, ensuring timely engagement with prospective students.oProvide training and support to Sales Coordinators on best practices for lead management and follow-up.-Daily Sales Meetings:oConduct daily sales meetings with the Sales & Marketing team to review lead statuses, ensure effective follow-up, and discuss challenges and opportunities.oSet and track daily, weekly, and monthly performance targets for the sales team, aligning with overall enrolment goals.-CRM Management (HubSpot):oOversee the effective use of HubSpot CRM to manage leads, track student engagement, and monitor the admissions pipeline.oTrain and guide the team on optimising CRM features for lead nurturing and follow-up processes.oAnalyse CRM data to identify trends, improve processes, and enhance lead tracking and conversion efficiency.-Coordination with Agents:oEstablish and maintain relationships with educational agents to enhance student recruitment efforts.oCollaborate with agents to ensure they are well-informed about programmes, admission processes, and enrolment requirements.oMonitor and evaluate agent performance, providing support and resources to maximise their effectiveness in recruiting students.oOrganise training sessions or workshops for agents to ensure alignment with institutional standards and procedures.-Stakeholder Engagement:oEngage with prospective students, parents, educational agents, and other stakeholders to build positive relationships and promote enrolment.oParticipate in recruitment activities such as open days, school visits, and education fairs to increase visibility and attract students.-Data & Reporting:oTrack enrolment trends and provide regular reports on recruitment performance, identifying areas for improvement.oReport on lead conversion rates, CRM activity, and overall sales team performance to the Sales & Marketing Manager.-Compliance & Quality Assurance:oEnsure that enrolment and admissions practices comply with relevant regulations and internal policies.oUphold data privacy and confidentiality standards when handling student information.Qualifications & Requirements:-Bachelor's degree in Marketing, Business Administration, Education, or a related field.-Minimum of 3 years of experience in student enrolment, admissions, or a related role within an educational institution or language centre.-Proven experience in supervising sales teams or coordinators, with strong leadership skills.-Familiarity with CRM platforms, especially HubSpot, and a demonstrated ability to use CRM tools to optimise lead management.-Excellent communication and interpersonal skills, with a focus on building relationships with students and agents.-Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.-Analytical mindset, with the ability to interpret CRM data and make data-driven decisions to enhance the admissions process.-Experience in the education or language centre sector is preferred.Key Competencies:-Leadership and team management-Proficiency in CRM tools, particularly HubSpot-Strong communication and relationship-building skills-Ability to drive performance in a dynamic environment-Data analysis and reporting skills-Attention to detail and organisational efficiency-Student-focused approach and problem-solving abilitiesEmployment Type: OtherSalary: $ 18,000.00 Per Year