Senior Customer Service Executive

5 days ago

Greater Kuala Lumpur, Malaysia HFG Insurance Recruitment Full time

About the Role

We are seeking a dedicated and customer-focused
Customer Service Executive
to join our General Insurance team. This role is ideal for individuals who are passionate about delivering excellent service, enjoy problem-solving, and are eager to grow their careers in the insurance industry.

You will be responsible for handling customer enquiries and service requests related to general insurance products, ensuring a positive and seamless experience for our customers.

Key Responsibilities

  • Handle inbound and outbound customer enquiries via phone, email, or other channels in a professional and timely manner.
  • Provide accurate information and assistance on general insurance products, policies, and claims.
  • Manage policy servicing requests such as renewals, endorsements, and cancellations.
  • Work closely with internal departments to resolve customer issues efficiently.
  • Ensure compliance with company guidelines, regulatory requirements, and service standards.
  • Maintain accurate records of customer interactions and transactions.
  • Contribute to continuous improvement initiatives to enhance customer experience.

Requirements

  • Diploma or Degree holders
    (or equivalent).
  • 2–5 years
    of relevant experience in customer service, contact center, or sales support functions – preferably within the
    General Insurance industry
    .
  • Proficiency in English and Mandarin
    (both verbal and written) to serve Mandarin-speaking customers.
  • Strong communication and interpersonal skills.
  • Excellent customer service orientation and problem-solving abilities.
  • Good multitasking and time management skills.
  • BCP and PGI certification
    required (can be arranged after onboarding).
  • Certifications in M8, M9, and HI
    will be an advantage.

Why Join Us?

  • Extensive training and support
    provided – no prior certification required.
  • Career growth opportunities
    in a leading general insurer.
  • Exposure to a
    dynamic and fast-paced environment
    .
  • Be part of a
    collaborative and customer-centric team
    .

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