Senior Manager – Content and Knowledge Management Lead

1 day ago

Kuala Lumpur Group Head Office, Malaysia Prudential plc Full time

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Knowledge Manager role reports into the Head of Process Excellence within the Process Excellence and Solution Enablement team at Prudential. In this role, they will maintain and optimise the knowledge management repository and assets to drive information sharing and collaboration. They will also be responsible to drive knowledge management strategies, improve information distribution, and ensure that employees can easily access critical information, templates, and best practices. The role will require strong collaboration across multiple stakeholders to foster a culture of continuous learning and will drive the organization's success through effective knowledge management.

Key Responsibilities

· Design, maintain, and update a centralized knowledge repository, utilizing a knowledge management framework to organize information for easy HR and Employee access.

· Work with HR CoE teams to identify, document, and preserve essential knowledge and information assets

· Implement and enhance knowledge management processes, ensuring appropriate access, sharing, and usage of knowledge resources.

· Develop policies and procedures to standardize the creation, validation, and updating of knowledge assets including archival processes.

· Lead knowledge-sharing initiatives such as training sessions, workshops, and collaborative forums to encourage learning and collaboration across the organization.

· Conduct regular audits to assess knowledge gaps and identify opportunities for improvement in knowledge management practices.

· Review knowledge assets and resources regularly to ensure the most up to date information is captured and when necessary, refresh assets and resources.

· Monitor and evaluate the impact of knowledge management efforts on organizational performance and operational efficiency.

· Implement continuous improvements to better manage or organise knowledge resources for an enhanced employee experience.

· Serve as the primary contact for knowledge-related inquiries, guiding employees in accessing the right information.

· Collaborate with IT teams to enhance knowledge capture and distribution through AI enabled KM Stay current with industry trends and best practices, continuously refining and adapting the function's knowledge management strategies.

Skills & Requirements

· Bachelor's degree in business management or a related field.

· Proven experience in fields such as consulting, research, knowledge management, information management, strategic planning, communication, or project management.

· Strong problem-solving and writing skills with a creative and analytical mindset.

· Ability to work in a fast-paced, dynamic environment while managing multiple priorities.

· Detail-oriented with a reputation for producing high-quality work.

· Comfortable working both independently and in a collaborative, coaching-driven environment.

· A passion for knowledge sharing, learning and continuous improvement.

· Strong leadership, communication, and interpersonal skills, with the ability to manage diverse stakeholders and vendors across multiple locations.

· Deep experience in using Office 365, Workday and HR Service Management tools

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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