Client Experience Specialist

2 weeks ago

Bayan Lepas, Penang, Malaysia SWAGELOK MALAYSIA FLUID SYSTEMS TECHNOLOGIES SDN. BHD. Full time 40,000 - 60,000 per year

Calling for Fresh Graduate Opportunity in Logistics & Order Management

This is NOT just customer service - you'll experience in supply chain operations, managing the complete order-to-delivery process. You'll gain hands-on experience in inventory planning, demand forecasting, and end-to-end order fulfillment in a dynamic logistics environment.

We strive to be a company where we all can do our best work with a true sense of purpose and belonging.

Be Connected. Be Valued. Be You.

Job Summary:

  • Process and manage sales orders end-to-end in our system
  • Strategic inventory planning to meet customer demand on time
  • Analyze product categories (strategic vs non-strategic) for optimal fulfillment
  • Coordinate multi-location transfers and alternative sourcing solutions
  • Expedite deliveries to meet critical objectives
  • Proactive follow-up on order fulfillment issues
  • Cross-departmental collaboration for efficient operations

Requirements:

  • Bachelor's degree in Supply Chain Management or Business Administration
  • Fresh graduates strongly encouraged - full training provided
  • Final year students are welcome to apply
  • Additional language skills (e.g. proficiency in Mandarin (reading and writing), would be an advantage

Why You'll Love This Role:

This isn't your typical customer service position – you'll be a strategic business partner who directly impacts customer satisfaction, operational efficiency, and company growth. Every interaction you manage contributes to building stronger customer relationships and driving business success.

Locations: Lot No. L01-17 & L02 17, L02, Setia SPICE Canopy, 16, Jalan Tun Dr Awang, Bayan Baru, 11900 Bayan Lepas, Penang

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