Customs Lot Executive

3 days ago

Bayan Lepas, Penang, Malaysia Schenker Logistics (Malaysia) Sdn Bhd Full time 40,000 - 80,000 per year

Job Responsibilities:

  • Coordinate with customers, external parties, and the Customs Department.
  • Manage a group of Stock Card Coordinators.
  • Maintain accurate record-keeping for all Stock Card management and ensure security at all times.
  • Guide and advise coordinators on actions to be taken.
  • Support customers' ad-hoc requests or any activities within the Stock Card Management scope of work.
  • Ensure all customs documentation and records are up to date and comply with customs requirements and procedures.
  • Ensure the customer service team provides necessary information as agreed upon to customers.
  • Resolve Stock Card issues with internal teams, customs, external parties, and customers.
  • Ensure warehouse and customer service teams comply with SCHENKER company policies, procedures, work ethics, SOPs, and operational guidelines.
  • Drive continuous improvement and troubleshooting for corrective and preventive actions, and prepare IR/CA for related parties.
  • Ensure timely reports are sent to internal and external customers after proper vetting and validation, including constant updates and reporting to management and customers.
  • Plan sufficient resources for operational efficiency and smooth functioning.
  • Monitor operational staff attendance and work discipline.
  • Attend customer physical inventory checks as required.
  • Address customer queries on operational issues.
  • Update SOPs as and when required.
  • Escalate operational issues to management, including safety, security, and facility concerns.
  • Respond promptly to customer or related party emails.
  • Submit weekly and monthly KPIs with the Manager's report in a timely manner.

Qualifications:

  • Minimum STPM, Diploma, or Degree in Logistics & Warehouse Management.
  • At least 3 years of experience in Customs Card management/ Customs Declarations.
  • Fluency in English and Bahasa Malaysia.
  • Ability to communicate effectively at all levels, including via email.
  • Strong troubleshooting skills to establish root causes and provide effective solutions.
  • Good communication and interpersonal skills with all levels of people.
  • Management skills for people management, planning, and organizational tasks.

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