Senior Quality Department Manager

2 days ago

Penang Island Penang, Malaysia INVENTEC APPLIANCES (MALAYSIA) SDN. BHD. Full time 90,000 - 120,000 per year
Key Responsibilities
Quality Management & System Leadership
  • Lead the Quality Department and act as QMR / Deputy QMR.
  • Drive implementation, maintenance and continual improvement of QMS (ISO 9001, ISO 13485, ISO 14001, IATF16949, RBA, ESD S20.20).
  • Establish and enforce quality policies, SOPs, quality plans, company objectives and targets.
  • Ensure Company policies & quality objectives align with business direction.
  • Maintain documentation control, change management and record control.
  • Ensure availability of resources to sustain and improve the management system.
  • Promote awareness of customer, regulatory and product safety requirements (UL, RoHS, REACH, Conflict Minerals).
Audit, Compliance & Certification
  • Plan, lead and follow up on internal, customer, and 3rd-party audits (1st, 2nd, 3rd party).
  • Coordinate management review preparation, quality data compilation and timely meeting execution.
  • Maintain company certifications and ensure regulatory compliance.
  • Prepare documentation for audits and external assessments.
  • Approve risk assessments for the Quality Division.
Quality Performance & Improvement
  • Monitor quality KPIs and QMS performance; report improvement opportunities to top management.
  • Lead CAPA, 8D, root cause analysis, DMAIC, and continual improvement activities.
  • Conduct risk assessments and drive improvement initiatives.
  • Ensure customer satisfaction with overall quality performance.
Department Management
  • Oversee QA/QC operations and ensure smooth departmental performance.
  • Lead and manage teams in QA, QC, HQA, QAE (Calibration), CVE, and Quality System functions.
  • Manage staff training, competency development, performance evaluation and task delegation.
  • Plan, implement and monitor QMS programs with required resources.
  • Prepare and review budgets for the department.
  • Manage calibration programs (ISO 9001 required; ISO 17025 advantage).
  • Lead customer feedback handling, customer satisfaction tracking and quality communication.
Product, Process & System Control
  • Review and approve quality records (CoC, batch records, test reports).
  • Approve release or on-hold decisions for production lots.
  • Participate in NPQ (New Product Qualification) and system implementations.
  • Perform system, process, and product audits per standards.
  • Manage RoHS, REACH, Conflict Mineral and Product Safety compliance.
Other
  • Establish motivation/recognition programs for continuous improvement (RCA).
  • Perform any tasks assigned by superior.
Authorities
  • Approve OT, leave, PR, recruitment, training applications for subordinates.
  • Review/approve departmental budgets.
  • Review Quality Policy/Objectives.
  • Approve Quality Division risk assessment reports.
  • Approve or hold Production lot shipment.
Position Requirements
  • Minimum 5–10 years managerial experience in electronics manufacturing (depends on Senior / Deputy role).
  • Strong experience in QMS implementation, NPQ, and maintaining certifications.
  • Skilled in audits (1st/2nd/3rd party) and compliance management.
  • Strong knowledge of ISO 9001, ISO 13485, ISO 14001, IATF16949, RBA, ESD S20.20.
  • Familiar with RoHS, REACH, Conflict Minerals, UL, and product safety standards.
  • Proficient in quality tools: 7 QC Tools, 8D, DMAIC, 5 Core Tools, Capability Studies.
  • Calibration management experience (ISO17025 is an advantage).
  • Strong leadership, communication, coordination and presentation skills.
  • Able to work independently and lead cross-functional teams.

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