Service Crew/Restaurant Crew@Seloka Nasi Lemak

2 days ago

Ipoh, Perak, Malaysia Nifayyi Kopitiam Full time 21,600 - 30,000 per year

JOB OVERVIEW

The Service Crew/Café Crew is responsible for delivering excellent customer service, ensuring smooth café operations, and maintaining cleanliness and efficiency in a modern Nasi Lemak fast-paced café. This role plays a key part in creating a welcoming dining experience, supporting kitchen operations, and upholding hygiene and service standards.

KEY RESPONSIBILITIES

Customer Service & Front-of-House

  • Greet customers warmly and assist with menu recommendations.
  • Take orders accurately (manual/QR ordering system depending on outlet).
  • Serve food and beverages efficiently and promptly.
  • Ensure customer satisfaction and handle basic customer feedback professionally.
  • Maintain dining area cleanliness, table turnover, and overall café ambiance.

Operational Support

  • Assist in basic food preparation, plating, garnishing when required.
  • Support kitchen team during peak periods.
  • Manage takeaway and delivery orders (GrabFood/FoodPanda/etc.).
  • Refill condiments, cutlery, and dining essentials.

Cashiering & POS

  • Operate POS/QR payment systems.
  • Handle cash and digital payments accurately.
  • Ensure proper end-of-day cash balancing.

Hygiene & Safety

  • Ensure adherence to food safety, hygiene, and cleanliness standards.
  • Maintain proper sanitation of dining area, service counter, and equipment.
  • Follow SOPs for handling food, waste segregation, and stock rotation (FIFO).

Teamwork & Communication

  • Work closely with outlet team to ensure smooth daily operations.
  • Communicate effectively with kitchen, barista, and management teams.
  • Support new crew training when required.

Other Duties

  • Participate in stock counting, receiving goods, and basic inventory tasks.
  • Assist in café events, promotions, and seasonal menu launches.
  • Perform any other duties assigned by Outlet Supervisor/Manager.

JOB REQUIREMENTS

Qualifications

  • Minimum SPM or equivalent.
  • Experience in F&B or café environment is an added advantage.
  • Fresh graduates or first-job seekers are encouraged to apply.

Physical Requirements

  • Able to stand long hours.
  • Able to work under pressure in a fast-paced environment.
  • Able to work shift hours, weekends, and public holidays.

Personal Attributes

  • Pleasant personality, customer-oriented, and a team player.
  • Strong sense of responsibility and punctuality.
  • Positive attitude and willingness to learn.
  • Good communication skills.

SKILLS REQUIRED

  • Customer service & communication skills.
  • Basic food handling & hygiene knowledge.
  • POS/cashiering skills.
  • Teamwork & time management.
  • Problem solving in fast-paced situations.
  • Ability to multitask effectively.

Job Type: Full-time

Pay: RM1, RM1,800.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • Able to work long working hours

Work Location: In person

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