B2B Consulting Manager

2 weeks ago

Johor Bahru, Johor, Malaysia -8011-421c-9c9b-38972bb89359 Full time 60,000 - 120,000 per year

About Getz

Getz is a leading force in F&B digital transformation, providing an integrated suite of in-store and online solutions, including CRM, POS, QR ordering, Payment Terminals, and Marketing Sponsorships. Tailored for small to medium-sized F&B businesses, our solutions empower restaurants to grow through automation, cost reduction, and seamless payment integration. Trusted by over 1,300 restaurants across Southeast Asia, Getz is committed to helping the F&B sector thrive.

Job Overview

The B2B Consulting Manager plays a critical role in building and nurturing lasting relationships with F&B clients, guiding them to leverage Getz's modular solutions for increased sales, operational efficiency, and enhanced customer loyalty. Success in this role requires a strong understanding of F&B industry dynamics, exceptional client management skills, and a consultative approach to effectively sell and upsell Getz's tailored solutions, driving measurable business growth for our clients.

Key Responsibilities

  1. Consultative Selling

  2. Provide tailored consultations to deeply understand each client's unique business challenges and goals.

  3. Identify and recommend Getz solutions (e.g., CRM, Instore QR, Payment Terminal, Online Pickup, and Delivery) that address specific client needs and align with business objectives.
  4. Conduct pre-meeting research and develop presentations that communicate value clearly, followed by customized post-meeting proposals and follow-ups.
  5. Educate clients on how Getz's solutions can enhance sales, reduce costs, and streamline their operations.

2. Client Relationship Management

  • Develop and maintain strategic relationships with F&B business owners and key stakeholders to build trust and encourage ongoing engagement with Getz's solutions.
  • Act as the primary account manager for clients, consistently providing support, addressing inquiries, and ensuring client satisfaction.

3. Onboarding and Solution Implementation

  • Partner with project managers, technical, and support teams to ensure seamless client onboarding and implementation of solutions.

4. Client Re-Education and Upselling

  • Stay current on F&B industry trends, competitor products, and evolving client needs to provide insightful recommendations.
  • Regularly re-engage clients with updates on new features, and untapped potential within their existing Getz solutions, encouraging ongoing use and increasing ROI.

Key Skills and Qualifications

  • Experience: 3-5 years in B2B consulting, client management, or account management, ideally within the F&B or tech/SaaS sectors. Candidates with no experience may also be considered
  • Sales Acumen: Strong consultative selling skills with a proven track record in account growth and upselling.
  • Communication Skills: Excellent verbal and written communication skills; able to explain complex concepts simply and relate them to F&B business goals.
  • Analytical Skills: Skilled at assessing client needs, analyzing data, and proposing solutions that align with client objectives.
  • Industry Knowledge: Familiarity with F&B operations, digital transformation trends, and POS/CRM solutions.
  • Customer Focus: Passionate about delivering long-term value to clients and dedicated to building strong, enduring partnerships.

Benefits

  • Competitive base salary with an attractive commission structure for new sales, upsells, and renewals
  • Opportunity to work in a dynamic, growth-oriented environment and make a tangible impact on the F&B industry
  • Professional development opportunities to advance skills in consulting, sales, and digital transformation

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