Online Interaction Assistant
5 days ago
Role Description
This is a contract hybrid role for an Online Interaction Assistant. Based in Kota Kinabalu, this position offers the flexibility of some work-from-home hours. The Online Interaction Assistant will engage with customers through online platforms, conduct market research to better understand audience needs, provide exceptional customer service, and support sales and marketing campaigns. The role also includes contributing to online communication strategies and ensuring consistent brand messaging across digital platforms.
Qualifications
- Strong Communication skills to interact effectively with customers and team members
- Experience in Market Research and analysis to understand audience trends and needs
- Customer Service expertise to provide timely and professional support
- Knowledge of Sales and Sales & Marketing techniques to assist in achieving campaign goals
- Proficiency in navigating online platforms and digital tools
- Ability to work both independently and collaboratively in a hybrid work setting
- Previous experience in a similar role or the recruitment industry is an advantage
- Fluency in English; additional language skills are a plus
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