Commercial Manager

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.

The Commercial Manager will lead and mentor the Central Sales team to drive revenue growth, maximize profitability, and ensure exceptional customer satisfaction within the central region. This role requires a strategic leader who excels at goal setting, operational alignment, and fostering a high-performance, supportive team culture.How will you CONTRIBUTE and GROW?

1. Sales Strategy & Performance

• Lead the Central Sales Team: Supervise, motivate, and mentor the Central Sales team to consistently meet or exceed ambitious sales revenue and margin targets.

• Strategic Planning: Develop clear, action-oriented sales plans and Key Performance Indicators (KPIs) that are aligned with top management's strategic goals.

• Profitability Management: Actively monitor sales performance and implement best practices to optimize cost-to-profit (C2P) efficiency and boost overall profitability.

• Reporting & Accountability: Regularly report on sales progress, successes, challenges, and emerging market trends to the Commercial Head and Business Unit leadership, ensuring team accountability for results.

2. Operational Alignment & Market Focus

• Cross-functional Collaboration: Partner closely with the Operations team to align resources and action plans, ensuring effective execution and desired business outcomes.

• Market Analysis: Identify and analyze regional market trends to inform strategic, data-driven decisions that secure sustainable sales growth.

• Value Promotion: Serve as a strategic partner to effectively promote Added Value Offers (AVO), translating product benefits into customer solutions.

3. Customer Relationship Management

• Key Account Management: Build and maintain profitable, long-lasting relationships with key customers, leveraging support from internal Industrial and Customer Service teams.

• Customer Experience: Promptly and positively resolve customer concerns to continuously improve the Net Promoter Score (NPS) and overall customer satisfaction.

4. Team Leadership & Development

• Culture Champion: Actively promote the company's core values and culture (e.g., "BeActEngage") throughout the team.

• Talent Development: Drive high employee engagement and foster a supportive work environment.

• Coaching & Recognition: Implement professional development through coaching programs and ensure consistent recognition of team contributions.

Are you a MATCH?

• Bachelor degree in Engineering, Business or related field

• Have sales experience in Industrial Gases sector

• 5+ working experiences in sales field and 3+years people manager experience

• Fluent in English and Chinese, Cantonese is a plus

• Own a driving license and a car

About Air Liquide
 

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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