Executive, Customer Experience

5 hours ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia KKday International Company (Hong Kong) Limited Full time 80,000 - 120,000 per year

Job Responsibilities

The Customer Service Executive is responsible for providing exceptional customer service and onsite assistance. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like improving user experience, increasing website traffic and sales, and developing brand loyalty.

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Responsibilities

- You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)

- Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements

- Document and classify interactions and issues accurately in the appropriate systems

- You will be accountable for meeting individual (KPIs) and team goals

- Perform ad-hoc tasks and projects as assigned

We would love to hear from you if…

- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above

- Fresh graduates are encouraged to apply

- At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage

- Good organization, attention to detail, good time management and takes initiative

- Excellent interpersonal and communication skills

- Proficient in English & Chinese (Mandarin & Cantonese), both written and verbal

- Proficiency in MS Office including Word and Excel

- Able to work shifts (including weekends, and public holidays) - 5 working days per week

- Shift Working Hour:

+ A: 07:00~16:00

+ B: 10:00~19:00

Compensation and Benefits

  • 12 days of annual leave + 3 travel paid leave annually, add 1 day for the subsequent year
  • EPF, SOCSO contribution according to goverment law
  • Health assurance provided by the Group
  • Annual health check
  • Macbook provided for work
  • Free pantry for personnel
  • Discount tariff for personnel
  • Bonding activities

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