Sales & Service Engineer - Municipal Water

3 days ago

Puchong New Village, Malaysia ProMinent Fluid Controls (M) Sdn Bhd Full time 40,000 - 80,000 per year

Purpose of Position:

The role primary responsibility is to have a combined technical knowledge with sales skills to provide support and assistance to customers regarding technical products or services. This role involves understanding customer requirements, offering technical solutions, and ensuring post-sales support to enhance customer satisfaction.

The products focus are chemical handling equipment inclusive of chemical dosing pumps, measurements and control technology and water treatment systems.

The Sales & Service Engineer mainly collaborates with:

  1. Sales Team
  2. Application Team
  3. Project & Proposal Team
  4. Production Team
  5. Service Team

The Sales & Service Engineer actively works with:

  1. Unit Manager – Business Development
  2. System integrators and contractors
  3. Consultants, designed institue & authorities
  4. End-users of respective industry

Essential Functions:

  1. Sales Activities

  2. Identify potential customers & generate leads.

  3. Develop and maintain relationships with clients, understanding their needs and proposing technical solutions.
  4. Collaborate with the sales team to create sales strategies and achieve sales targets.
  5. Negotiate contracts, terms, and conditions with clients.
  6. Deliver technical & service presentations to clients.

  7. Technical Support

  8. Provide technical support and advice to customers before and after sales.

  9. Actively participate in tender process i.e. tender document submission, technical clarification, commercial clarification, etc.
  10. Troubleshoot simple technical issues and provide prompt resolutions to ensure customer satisfaction.
  11. Collaborate with the technical team to address complex customer inquiries or problems.
  12. Gather customer feedback and communicate insights to the relevant departments for product and service improvement.

  13. Documentation & Reporting

  14. Reports to the Unit Manager-Business Development.

  15. Supports tender documentation work when required.
  16. Maintain accurate records of sales, customer interactions, and transactions through company's systems.
  17. Prepare regular reports on sales activities, market trends, and customer feedback.

Requirements:

  1. Bachelor's degree in Engineering (Chemical, Environmental, Mechanical).
  2. Possess good communication skill and interpersonal skill.
  3. Adaptability to changing priorities and a fast-paced work environment.
  4. Attention to detail and strong organizational skills.
  5. Problem-solving abilities and a customer-oriented approach.
  6. Possess own car and willing to travel as needed for client meetings, presentations, or technical support.
  7. Fresh graduates/ New entries and candidates with 1 to 2 years are welcome to apply
  8. Working experience in industrial product sales (pumps, instrumentation, chemical, etc.) would be an advantage.

General Prerequisites:

  • A positive attitude and focus towards achieving success
  • Team spirit, high moral values and willingness to serve
  • Conducive working environment to develop a happy and rewarding career

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