Sales Service Engineer

2 days ago

Puchong New Village, Malaysia Leaderboard Consulting Full time 60,000 - 80,000 per year


We're Hiring: Sales & Service Engineer

Our client is the world's largest manufacturer of metering pumps and is a solution partner for water treatment. They have offices over 60 countries worldwide. Due to business expansion, they are looking for a qualified Sales & Service Engineer to support their sales and service team.

This is a team-based, incentive-driven role, with a focus on collaboration and shared success.The role primary responsibility is to have a combined technical knowledge with sales skills to provide 80% internal assistance to sales lead and 20% external support to customers regarding technical products or services. This role involves understanding customer requirements, offering technical solutions, and ensuring post-sales support to enhance customer satisfaction. The products focus are chemical handling equipment inclusive of chemical dosing pumps, measurements and control technology and water treatment systems.

The Sales & Service Engineer mainly collaborates with: 1. Sales Team 2. Application Team 3. Proposal & Project Team 4. Production Team 5. Service Team

The Sales & Service Engineer actively works with: 1. Unit Manager – Business Development & Municipal Water 2. System integrators and contractors 3. Consultants, designed institute & authorities 4. End-users of respective industry

Location: Puchong, Selangor

Work Mode: On-site

Role: Sales & Service Engineer

What You'll Do:

Support sales activities in collaboration with the Unit Manager.


Identify potential customers & generate leads.


Develop and maintain relationships with clients, understanding their needs and proposing technical solutions.


Collaborate with the sales team to create sales strategies and achieve Water Team's sales targets.


Deliver technical & service presentations to clients.

Provide technical support and advice to sales lead and customers before and after sales.

Actively participate in tender process i.e. tender document submission, technical clarification, commercial clarification, etc. Supports tender documentaton work when required.

Gather customer feedback and communicate insights to the relevant departments for product and service improvement.

Troubleshoot simple technical issues and provide prompt resolutions to ensure customer satisfaction.

Collaborate with the technical team to address complex customer inquiries or problems.

Maintain accurate records of sales, customer interactions, and transactions through company's systems.

Prepare regular reports on sales activities, market trends, and customer feedback.

Plan and execute localised campaigns, activations, and media engagement efforts to support product launches, partnerships, and brand storytelling.

Track and report on PR coverage and performance .

What We're Looking For:

Bachelor's degree in Engineering or related field.

Possess good communication skill and interpersonal skill

Adaptability to changing priorities and a fast-paced work environment.

Attention to detail and strong organizational skills.

Problem-solving abilities and a customer-oriented approach.


Possess own car and willing to travel as needed for client meetings, presentations, or technical support.


Fresh graduates/ New entries and candidates with 1 to 2 years are welcome to apply

Only shortlisted candidate will be notified.

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