Sales & Credit Admin Manager

2 days ago


Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia MVC Resources Full time 120,000 - 200,000 per year

Sales Administration & Documentation Management • Lead all sales administration activities from property purchase stage through vacant possession and title handover. • Ensure proper physical and digital filing of SPA, loan documents, progress billings, and all related correspondence. • Maintain and update data accurately in property sales management systems (e.g. IFCA). • Coordinate with solicitors, end -financiers, and purchasers on document submissions and follow -ups. • Oversee the issuance and tracking of Sales & Purchase Agreements and all supporting documentation. Billing, Collection & Credit Control • Manage timely issuance of progress billings and invoices. • Monitor and follow up on collections with purchasers and end -financiers. • Ensure all outstanding payments—including quit rent, assessments, and utilities—are cleared before key handover. • Prepare and review key credit control reports, such as:   — Aging reports   — Monthly first -release targets   — Overdue collection summaries • Review late interest appeals and prepare chronology reports for management decisions. • Issue clearance letters upon full settlement.Process Improvement & SOP Development • Develop, implement, and periodically review SOPs for Sales Administration and Credit Control. • Identify operational gaps and drive process improvement initiatives. • Ensure documentation processes comply with audit, regulatory, and internal governance requirements.Reporting & Forecasting • Prepare weekly and monthly sales and credit control reports for management review. • Consolidate and forecast annual progress billing schedules aligned to project milestones. • Ensure all reporting data remains accurate, current, and properly reflected in the system.Team Leadership & Coordination • Lead and mentor the Sales & Credit Admin team to ensure efficient day -to -day operations. • Set clear KPIs, guide performance, and support staff development. • Build strong working relationships with Sales, Marketing, Legal, Finance, and Project teams. • Uphold high standards of professionalism and integrity in all internal and client interactions. Customer & Stakeholder Communication • Serve as the primary liaison between purchasers, solicitors, end -financiers, and internal departments. • Handle customer inquiries and complaints promptly and professionally. • Coordinate and ensure timely issuance of all Vacant Possession documentation, including:   — VP Letter   — VP Billing   — Stakeholder billings   — Interest advisories Requirements • Diploma/Degree in Finance, Accounting, Business Administration, Property Management, or related field. • Minimum 8 years of relevant experience with a property developer, including at least 2 years in a managerial or supervisory role. • Proficient in IFCA or equivalent property sales management systems, Microsoft Office, and digital filing tools. • Strong communication skills in English, Bahasa Malaysia, and Chinese. • Strong leadership and interpersonal skills with a hands -on, solution -driven approach. • Detail -oriented, organised, and committed to high accuracy and integrity. • Able to work independently and collaborate across departments. Willing to support weekend or public holiday tasks when required.



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