SME – Customer Support

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time 40,000 - 80,000 per year

Summary:

Apart from achieving the service targets, manage the best-in-class customer servicing team to support the members in both benefit enquiry stage and pre-claim journey.

List of Duties:

  • Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
  • Make appropriate recommendations to meet customers' expectation
  • Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
  • Prepare on the rostering to ensure effective resource allocation throughout the month.
  • Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members.

Professional experience:

  • With 3+ years of Customer Service experience in insurance or financial industry.

Good knowledge of healthcare and medical insurance product

  • Good communication skills and professional telephone manner
  • Strong sense of responsibility with high level of integrity and trust
  • Strong analytical, presentation and problem-solving capability
  • Proven strong collaboration skill with internal department

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

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