Japanese Customer Service Representative

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hays Full time

Normal working hours and hybrid work mode for a stable, in-house job opportunity in Kuala Lumpur

About the Role
We are working with a global organisation in the health and lifestyle sector to recruit a Customer Service Specialist supporting the Japanese market. Based in Kuala Lumpur, this role offers the chance to join a regional hub that provides customer support and operational excellence across multiple functions.

Key Responsibilities

  • Handle customer enquiries and order processing for the Japanese market.
  • Provide guidance and training to new joiners through a buddy system.
  • Participate in projects, events, and system testing (UAT).
  • Liaise with IT and logistics partners to resolve issues quickly and effectively.
  • Identify opportunities for process improvement and contribute to a positive team culture.

What You'll Need to Succeed

  • Minimum secondary school qualification, tertiary education is an advantage.
  • At least 3 years' experience in customer service related industries.
  • Proficiency in English and Japanese (Bahasa Melayu is an advantage).
  • Strong interpersonal skills and a customer-focused mindset.
  • Good computer literacy (Word, Excel, PowerPoint) and professional presentation.

What You'll Get in Return

  • Opportunity to join a global organisation with a strong reputation in the health and lifestyle sector.
  • Exposure to regional operations and cross-functional collaboration.
  • Career development opportunities within a supportive team environment.

What You Need To Do Now
If you are fluent in Japanese and English, have a passion for customer service, and are looking to grow your career in a global organisation, we would like to hear from you

Click "Apply Now" to forward an up-to-date copy of your CV or call us now. If this job isn't quite right for you, but you're looking for a new position, please contact us for a confidential discussion on your career.

  • Japanese - Customer Service Representative

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source (N2S) Full time

    Hiring: Japanese Customer Service Representative – MalaysiaAre you a bilingual problem-solver who thrives in fast-paced environments? Join a global team delivering top-tier customer support and turning challenges into great experiences Location:Malaysia Languages:Japanese + English (JLPT N1//N2) Shifts:Rotational What You'll Do:Resolve complex support...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full time 15,000 - 30,000 per year

    The position has 4 main aims: Processing of the emails chats, and calls from customers (Asia, Pacific) Translation between English and Japanese Team work To meet SLA and KPI targets, and ensure quality in customer service Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Uber Full time 60,000 - 108,000 per year

    We're Hiring: Customer Service Executive (Japanese Speaker) – Malaysia Are you fluent inJapaneseand passionate about delivering exceptional customer experiences?Join our global team and be part of a dynamic, customer-focused environment Position:Customer Service Executive – Japanese Speaker Location:Malaysia (Onsite) Budget:RM 5,000 – RM 9,000/month...

  • Customer Service Japanese Speaker

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Full time

    Handle customer inquiries via phone, email, and chat in Japanese and English.Provide accurate information about products, services, account details, and processes.Resolve customer issues, complaints, and requests promptly and professionallyTroubleshoot basic technical issues and guide Japanese-speaking customers through solutions.Escalate complex problems to...

  • Customer Service Japanese

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source (N2S) Full time 20,000 - 30,000 per year

    Job Opening: Customer Support Executive (Japanese)Start Date:January 2026Shift:7 am to 4 pm or 11 am to 8 pmDays: Mon to FriLocation:KL Sentral, Malaysia Requirements:Proficiency in Japanese. (JLPT or native level)Good command of English.Strong communication and problem-solving skills.Prior customer service experience is a plus.

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Devloit Full time

    Hiring: Customer Service RepresentativeLanguage Requirement: Japanese(Fluent in spoken & written)Location: Kuala Lumpur, MalaysiaEmployment Type: PermanentWork from Office Position"Candidate needs to relocate Malaysia"Job Description• To assist the candidate with all aspects of the testing process from registration to test delivery• To interface between...

  • Customer Service Specialist(Japanese)

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Manpower Malaysia Full time 40,000 - 80,000 per year

    Job Title:Multilingual Customer Service SpecialistLanguage:Japanese/EnglishHiring Mode:Contract Basis under manpowerSalary:Basic + KPI + Annual Bonus(Up to 1month basic)Nationality:Local onlyLocation:TRX, Kuala LumpurStart Date:ASAPCore Competency Requirements1. Language ProficiencyJapanese: JLPT N1 level; capable of handling business correspondence and...

  • Customer Service Representative

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in KL. The Customer Service Representative will handle customer inquiries and support requests, provide solutions to customer issues, and ensure high levels of customer satisfaction. This role requires strong communication and problem-solving skills to assist...

  • Customer Service Representative

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MSH CHINA Full time

    Company DescriptionFounded in 2001, MSH CHINA serves as the Asia Pacific headquarters of MSH INTERNATIONAL. Headquartered in Shanghai, we have branch offices in Beijing, Guangzhou, Shenzhen, Chengdu, Hong Kong, and Singapore, as well as service offices in Suzhou, Dalian, Hefei, Harbin, and Wenzhou. We partner with insurance companies to provide high-quality...

  • Customer Service Representative

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Job description:We are seeking Customer Service Representatives with professional proficiency in English, based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, fresh graduates are encouraged to apply.Key Responsibilities:Deliver excellent customer service via phone, chat, and email, ensuring clear, professional, and...