Customer Service Representative

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Devloit Full time

Hiring: Customer Service Representative

Language Requirement: Japanese
(Fluent in spoken & written)

Location: Kuala Lumpur, Malaysia

Employment Type: Permanent

Work from Office Position

"Candidate needs to relocate Malaysia"

Job Description


• To assist the candidate with all aspects of the testing process from registration to test delivery


• To interface between candidates, clients and test sites in a professional and efficient manner


• Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to

Contact Centre policies and procedures


• Achieve and maintain all key quality and productivity metrics


• Escalate unresolved candidate grievances to designated departments for further investigation.


• To respond to incoming telephone calls and emails within a specified timeframe according to

company guidelines


• To ensure excellent reliability with minimal unplanned absences as per company guidelines


• To attend required training to continually learn knowledge of practices, procedures, policies

and clients.


• To communicate and participate in team meetings, in order to share best practice and flag issue

to the Team Leader


• To meet agreed objectives enabling the corporate objectives to be achieved


• Continuously identify work process improvements and communicate to Team Leaders and (or)

Management Team

Experience and Skills


• Minimum Diploma (Advanced / Higher or Graduate) bachelor's degree or equivalent with at

least 2 years working experience in relevant field


• Minimum Japanese-Language Proficiency


• Excellent command of spoken and written in English and Japanese


• Immaculate telephone manners and communication skills.


• Excellent listening skills, critical thinker with attention to detail.


• Data entry, spelling, grammar and proofreading skills required.


• Ability to work in both a team environment and autonomously


• Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)


• Demonstrate high degree of integrity and confidentiality

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