Specialist, IT Application Support

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

We are seeking a proactive and technically adept Technical Support Specialist to join our dynamic IT team. The ideal candidate will possess exceptional troubleshooting abilities, a deep understanding of application systems, and the capability to work independently to resolve complex technical issues. This role is pivotal in ensuring the seamless operation of our software applications and delivering top-tier support to our users.

Responsibilities:

Technical Support & Troubleshooting:

• Provide first and second-level support for application-related issues, ensuring timely resolution.
• Diagnose and resolve software application problems, collaborating with cross-functional teams when necessary.
• Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions.

System Maintenance & Updates:

• Monitor application performance, ensuring optimal functionality and uptime.
• Coordinate with development teams to implement software updates, patches, and enhancements.

Support for New Initiatives:

• Facilitate clear and timely dialogue between product managers and developers to ensure requirements, timelines, and challenges are understood by both sides.
• Proactively address technical or operational roadblocks and mediate disagreements to maintain smooth collaboration and project momentum.

Documentation & Reporting:

• Maintain detailed records of support requests, resolutions, and system changes.
• Generate reports on support trends, identifying areas for improvement.

Collaboration & Continuous Improvement:

• Work closely with developers, QA testers, and other IT professionals to enhance application performance.
• Participate in regular reviews to assess support processes and recommend improvements.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years in application support or a similar technical support role.
• Proven experience in troubleshooting and resolving complex application issues.
• Proficiency in SQL and database management.
• Understanding of networking principles and protocols.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow)
• Strong analytical and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks effectively.
• Customer-centric approach with a commitment to delivering high-quality support.
• Experience with cloud-based applications and SaaS platforms.

Our Perks & Benefits:

• Flexi clock-in hours.
• Monthly eWallet allowance.
• Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine ("TCM") and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch 'n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing:

Note
: Only shortlisted candidates will be contacted.

Let's keep LEAP-ing forward together