Application Support

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia ClazzyTech | Infusing AI into Digital Systems Full time 20,400 - 24,000 per year

Position

: Application Support & Admin Executive (Junior Level)

Department

: Support Ops

Working Hours:

9 AM-6 PM (
Standard working schedule will follow business hours, but the candidate must be available for after-hours / weekend support when required)

Salary Range

: RM1,700 – RM2,000

Key Responsibilities

Ticket Handling & Incident Management

  • Respond to client support tickets within agreed Service Level Agreements (SLAs).
  • Troubleshoot, resolve, and document issues in the support system.
  • Escalate complex cases to senior support or technical teams when required.

Service Request Fulfillment

  • Process and deliver client service requests (e.g., database export, account management, reporting).
  • Ensure requests are completed accurately and within timeline.

Customer Communication

  • Maintain clear, professional, and timely communication with clients.
  • Provide regular updates until closure of issue or request.

Knowledge Base & Documentation

  • Contribute to FAQs, troubleshooting guides, and internal documentation.
  • Suggest improvements to support processes and workflows.

Collaboration & Growth

  • Work closely with the support team to share knowledge.
  • Participate in training programs to enhance technical and soft skills.
  • Implement T-Shape skill set

Growth Path

The Junior Support Executive role provides a foundation for career progression into:

  • Support Executive / Senior Support Executive
    (higher base, higher KPI targets)
  • Support Team Lead
    (managing a small team and escalations)
  • Specialist Roles
    (System Admin, Technical Support Engineer, or Client Success)

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