Application Support Specialist

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sumitomo Mitsui Banking Corporation Malaysia Berhad Full time 80,000 - 120,000 per year

Key Responsiblities:

  • Assist in troubleshooting problems relating to BNM, Paynet , and local regulatory reporting applications.
  • Coordinate with users, regional office, and Head Office on various regulatory reporting activities or projects.
  • Participate in system designs, testing, and documentation of tasks.
  • Build and maintain data dictionary system for local regulatory reporting or to meet BNM requirements.
  • Work with data owner and carry out data quality maintenance from time to time.
  • Understand user requirements and provide technical support in enhancing local regulatory reporting systems.
  • Monitor local regulatory reporting systems performance to avoid any unplanned outages.
  • Ensure compliance of the internal control standards and local regulatory requirements.
  • Support in planning, managing, and testing of Disaster Recovery Plans and Business Continuity Plans of business applications to achieve successful failovers.
  • Ensure cases, bug-fixes and minor enhancements are updated in the support system by liaising with the developers to estimate the delivery timeframes and implications.
  • Help recommend functional specifications in conjunction with the project team for any changes to the application projects.
  • Provide on-call support for the applications on scheduled/unscheduled outages.

Job Requirements:

  • Bachelor's Degree in Information Technology/Computer Science or equivalent.
  • At least 4-7 years of working experience in system support.
  • Knowledge in banking payment systems and reporting applications is a must.
  • Familiar with programming languages such as C#, Java, T-SQL, Oracle, etc. is an added advantage.

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