Service Advisor Cantonese

4 weeks ago


Georgetown Georgetown Pulau Pinang Malaysia Career International Fos Sdn Bhd Full time

Experience in customer facing environments (phone, chat, in person, etc.) interaction in somecapacity (can include volunteer work, or project work while in school)Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolutionObsesses over the customer experience and constantly strives to exceed their expectationsAble to communicate clearly and effectively, both written and verbal in English AND CantoneseAble to effectively tailor communication and style to differing audiences and read verbal and non-verbal cuesApproaches problems flexibly and is able to adapt and modify approach without compromising outcomeProviding a high caliber Customer interaction as measured by Client’s call quality reports, call audits, and customer satisfaction survey;Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction survey scores;Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality reports and customer satisfaction survey;Capturing all required data elements in Client’s internal Online Store and other systems of record as required by the Client's training and operational procedures;Maintaining a general awareness of Client’s strengths in the industry; andAssisting Customers by answering queries relating to their order status, changes and delivery timeframes.

Bachelor’s Degree or at least Diploma or equivalent in any discipline.Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)Minimum of 6 months work experience in customer support in any industry.Fresh graduates are welcome with degrees in the following disciplines: English and Cantonese with Communication, English for Professionals, Mass Communication, or any related fieldCall centre experience is not a ‘must’ but would be a distinct advantage.

24/7 Rotational ShiftLanguage Allowance  



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