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Cantonese Customer Service

4 months ago

Malaysia IGT Services and Technologies KL Sdn Bhd Full time

岗位职责:
负责客户在线咨询答疑,针对客户咨询需求,提供有效解答与有关部门保持良好的沟通与合作在客户服务和准确信息方面超越客户的期望。团队合作以实现所需的 KPI 元素和 SLA。入职要求:必须能够流利地使用粤语,中文和英语进行交流必须能 读 &写 简体,繁体 中文轮班制度24/7 (每星期5天,每天9小時)学历:SPM, UEC, O-level 或更高欢迎无工作经验申请福利待遇:KPI 津贴交通津贴14天年假,14天病假,60天住院假期EPF, SOCSO健康和人寿保险 - Insurance医疗索赔 - Medical claims公司名字:IGT Solutions Pvt Ltd (Malaysia)工作地点: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站 Job Responsibilities:

  • Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
  • Maintain good communication and cooperation with relevant departments
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA

Requirement:

  • Must be able to converse fluently using Cantonese, Mandarin and English
  • Must be able to read and write traditional & simplified mandarin word
  • 24/7 shift system (5 days a week, 9 hours a day)

Education:
SPM, UEC, O-level or; and above

Welcome to apply without work experienceBenefits:

  • KPI incentives
  • Transportation allowance
  • 14 days AL; 14 days ML, 60 days Hospitalization leave
  • EPF, SOCSO
  • Health and life insurance

Medical ClaimCompany Name:
IGT Solutions Pvt Ltd (Malaysia)

Location:
Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)