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Contact Centre Executive

2 months ago

Malaysia TIME's group Full time

Preferable with a minimum of one (1) year of customer service-related experience.

Proficient in Cantonese & Mandarin to effectively communicate with Cantonese & Mandarin-speaking clients.

Good communication skills and well-versed in English due to project nature.

Must have good communication skills and be well-versed in Cantonese for served market.

Provide good email writing skills in English & Mandarin.

Ability to manage escalated issues / difficult customers.

Identify and handle customer inquiries completely and accurately to the customer's satisfaction.

Respond to customers' inquiries professionally and promptly.

Adaptability, initiative & stress tolerance.

Attention to detail and accuracy.

Ability to learn new products and technologies.

Responsibilities

Excellent telephone etiquette with the ability to remain professional, confident, and patient.

Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers’ expectations.

Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.

Possess strong analytical skills to identify the cause of problems and recommend solutions.

Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.

Ability to work under pressure and with minimum supervision.

Ability to multi-task and with good attention to detail.

Salary: Basic: RM4,000

Benefits: Medical & hospitalization covered, EPF, SOCSO and EIS covered.

Working hours:

9:00 AM – 6:00 PM (Monday – Friday)

9:00 AM – 1:15 PM (Saturday)

Including Public Holiday (depending on the country where the service is provided).

Working location:

Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance).

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