Contact Centre Service

**JOB DESCRIPTION** **JOB TITLE** **POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre** **Grade **U8.C/U9.C/C9.C/G33 **Location **Plaza Damansara & Plaza Pantai **Reports To **Team Leader, Inbound Call Centre, Consumer Contact Centre **Other Reporting Relationships **NA **Subordinates **nil **Job Purpose **Entry level to junior experience...

JOB TITLE- POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre- Grade- U8.C/U9.C/C9.C- Location- Plaza Damansara & CIMB Hub & Menara CIMB- Reports To- Team Leader, Inbound Call Centre, Consumer Contact Centre- Other Reporting Relationships- NA- Subordinates- nil- Job Purpose- Entry level to junior experience hire responsible for receiving...

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...

Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines - Perform the required verification prior to proceeding with updating of customer’s information, fulfilling customer's requests or providing account information as requested by...

This job is to improve operations in the Contact Centre Department by enhancing systems, call quality, and work processes. You might like this job because you will lead projects, monitor performance, conduct training, and ensure compliance with guidelines and policies. RM 2500 - RM 3000 Full-Time Job Description Main Purpose of the Job: To improve...

Improve Contact Centre operations by enhancing systems, call quality, and work processes. This role involves leading projects, monitoring performance, conducting training, and ensuring compliance with guidelines and policies. Job Description Lead operation improvement projects, handle testing and implementation, and report on operations...

PAMB | Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best...

**This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Malaysia.** **Purpose of the Role**: On a day-to-day basis, the Data Centre Specialist (DCS) is responsible for the executing, and assisting of the maintenance breakdowns and breakdown follow ups. Responsible for delivering a high quality maintenance service to the...

**Responsibilities**: - Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction. - Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule. - Stay updated on product or service...

**Job Purpose**: To ensure all orders received either directly from customers, local customer service or sales are validated and entered SAP. All materials and prices must be validated and amended appropriately before entry into SAP. Service level agreement of 24 hours must be achieved. **Other Conditions**: All staff employed at within European SSC may on...

**Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?** **Do you want an open, supportive, and caring working environment?** **Do you view your development needs seriously as we do?** **If YES, then take your career to the #NextLevel with BASF !** **Objectives of the Position** - Seek...

Responsible for the daily Sorting Centre operations including physical operations - mainly receiving, sorting and outboundInvolves in scheduling, staffing and workflow management, monitoring of key performance metricsManage multiple stakeholders - coordinate between building owner, manpower provider, and internal operation teamsEnsuring the operations meet...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request, credit/debit advise, cheque details...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**Key Responsibilities** - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request, credit/debit advise, cheque...

Welcome to our new URL – jobstreet.com.my is now my.jobstreet.com . SIGN IN now for the same great experience. Learn more . Customer Service Officer (Home-Based) Skip to content Answering of incoming calls and customer service enquiries Provide accurate, valid and complete information by using the right methods/tools Handle customers’ complaints,...

**Customer Service Representative** **Summary:** Handle customer inquiries, complaints, and follow-ups, promoting mobile and fiber products while providing real-time assistance and resolving connectivity issues. Handle customer inquiries, complaints, and follow-ups in a timely and professional manner. Promote and sell mobile and fiber products to meet...

Working Hour - Regular Hours - Monday - Friday- Business Area- Location- Description **Primary Objective**: - He / She will assist Unit Head Treasury Processing Centre to ensure accuracy and efficiency in the processing of all treasury products for bank and non-bank counter-parties with the objective of avoiding operational risks and losses. - Maintain...

Summary of Customer Service Representative role: Handle customer inquiries, provide real-time assistance, and troubleshoot issues while promoting mobile and fiber products and building strong customer relationships. Key Responsibilities: * Respond to customer inquiries and complaints in a timely and professional manner * Promote and sell mobile and fiber...