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Customer service representative

3 months ago

Petaling Jaya, Malaysia Reading Full time

Customer Service Representative (Banking Industry) - English Speaking Skip to content Who is Teleperformance Malaysia?Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified. You will play an important role, such as: Answer customer inquiries over the phone, chat, and/or email. Log customer interactions in our system for proper documentation. Follow-up with customers as appropriate. Participate in team meetings and strategize on team performance improvement. Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement. To succeed in this role, we will need you to have: Bachelor’s degree or Diploma in any discipline. Proficiency in reading, writing, and speaking English. At least 1 year of working experience in customer service or BPO. Willing to work at Petaling Jaya. Willing to work in rotational shifts, public holidays, and weekends. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. What do we do?We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.#J-18808-Ljbffr